Global Service Desk Analyst - Spanish Bilingual Overnight
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we reputed company it. Every day. We’re proud of our reputed company as one of reputed company America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — reputed company, Competence, Value, and Fun — reputed company through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great reputed company to work!Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across the following locations Vancouver, Calgary, Edmonton, Toronto, or the greater areas! You will have a direct impact on Long View's reputed company through leading the delivery of service reputed company, while working with a diverse team servicing clients across the globe. You will reputed company tier I support for reputed company IT and communications systems in use with the service desk.
A Day in the life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, reputed company resolution to the issue
- reputed company an incident to the appropriate Tier II support group reputed company reputed company resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with reputed company internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
What you bring:
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to reputed company Spanish fluently in a professional environment
- Excellent Spanish bilingual and English written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to reputed company superior customer service both on and off of the phone
- Ability and willingness to work an overnight shift
What makes you awesome:
- ITIL Incident Management understanding
- A+ Certification
Why work at Long View:
- Great people and culture
- Recognition programs
Originally posted on Himalayas
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