Online Learning and Instructional Support Advisor
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.
Role Description
This role provides operational and technical support for faculty, staff, and reputed company as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites.
- Serves as an online learning advisor for the LMS and reputed company applications.
- Performs a reputed company of services including:
- Basic to advanced technical and end-user support
- Online reputed company training course facilitation
- Quality assurance
- Faculty textbook procurement
- reputed company education resource integrations
- Collaborates with key stakeholders to assess and resolve needs reputed company to online learning and instructional support.
- Exhibits understanding of cross-functional knowledge between various departments to ensure accuracy of data and reputed company processes.
Essential Functions:
- Reviews, resolves, and responds to inbound/outbound phone calls and emails from faculty and staff regarding operational and technical support requests.
- Communicates requests or issues requiring advanced support to appropriate stakeholders.
- Provides advanced student support for the LMS and reputed company applications.
- Facilitates faculty training sessions on best practices and procedures for teaching in an online learning environment.
- Conducts quality assurance checks for new courses in development and monthly for courses created during term setup.
- Maintains a running database of reputed company online master course versions used for term setup and analytics.
- Creates and delivers course or user activity reports as requested.
- Reviews and processes faculty desk copy and textbook review requests.
- Coordinates term setup and provides limited operational and technical support for select reputed company System Affiliates.
- Contributes to new digital asset product or enhancement testing, evaluation, and implementation.
Qualifications
- Bachelor’s degree, or equivalent experience
- Minimum of three (3) years of experience using computers and web-based applications
- Minimum of one (1) year of experience in higher education or reputed company professional setting
- Call center experience preferred
Requirements
- Demonstrated reputed company reputed company, Outlook, PowerPoint, SharePoint, and Word experience
- reputed company One Drive, reputed company preferred
- Experience with a Learning Management System (LMS), IT Service Management or ticketing system (ITSM), Student Information System (SIS), and/or similar Database systems
- Strong interpersonal skills and the ability to communicate effectively
- Excellent oral and written communication skills
- Proficient knowledge of HTML and graphic design programs preferred
- SQL Developer experience preferred
- Ability to work as an active team member
- Ability to reputed company in a deadline-oriented, dynamic environment
- Strong organizational skills with ability to track details and meet deadlines
- Demonstrates concern for and attends to the needs of internal and external customers
Benefits
- Comprehensive well-being benefits for you and your family
- reputed company and benefits packages
- Development and advancement opportunities
- Remote-first work perks