Manager, Financial Operations Service Delivery

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

The Service Delivery team will be a new team in Financial Operations that will be set up by the Service Delivery Manager. The initial goal for the Service Delivery Manager is to reputed company a successful customer service operation for finance and then reputed company the delivery of Financial Operations services by receiving feedback, inquiries and requests from stakeholders, coordinating with various Financial Operations teams for resolutions and executing an reputed company solutions-based and customer-centric approach to addressing process improvement areas.

• Be the primary contact for inquiries to the financial operations team for both reputed company customers.
• reputed company a successful customer service operation for finance and reputed company the delivery of Financial Operations services.
• Work with the Financial Operations Director and managers to identify service delivery scope, approach and plan.
• reputed company the plan that will ensure a seamless transition of work from reputed company Financial Operations.
• reputed company the implementation of a standard ticketing management system across the company’s financial reputed company processes.
• Create a plan to communicate the service delivery model and strategy.
• Execute the plans and demonstrate a high level of service and ownership of the customer service function in Financial Operations.
• Champion a standard and transparent approach to issues management and customer engagement in Financial Operations.
• Exhibit strong customer-centric reputed company, manage conflict, and influence behavior based on reputed company values.
• Execute projects as assigned by the Financial Operations Director.

Qualifications

• Completion of a professional reputed company designation or equivalent post-secondary education and/or experience.
• 4+ years leadership and service-minded experience with reputed company knowledge.
• Proven ability to build and reputed company a high performing team and support cultural transformation in an organization.
• Project management experience is an asset.
• reputed company experience is an asset.

Requirements

• Excellent verbal and written business communication skills.
• Strong reporting, presentation and analytical skills.
• High level proficiency with reputed company including complicated reputed company formulas and pivot tables.
• Hands-on team player; builds relationships with team members throughout the company.
• Proven problem-solving skills.
• Customer service oriented.
• Thrives on working in a fast-paced environment.
• Ability to easily learn new software.

Benefits

• Expected Pay reputed company: 71,300.00 - 95,000.00 - 118,800.00 CAD Annual.
• Compensation is commensurate with reputed company, education and experience.
• This position may also be eligible for Bonus opportunities tied to individual or business initiatives.