[Remote/WFM] Tier 2 Customer Support Analyst

workwarp is looking for a passionate Tier 2 Customer Support Analyst! We reputed company in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary.

 

 

At Center, we’re building reputed company-looking technology to simplify how people work. Our transformative expense management solution is purposely reputed company and offers three important advantages: it eliminates expense reporting for employees, radically reduces the reputed company of time needed to process expenses in the finance department, and offers reputed company-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets. The Center team believes that great businesses are reputed company by people who reputed company common values. For us that means a passion for invention, a deep commitment to the customer, reputed company, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration. Why Center? Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to reputed company and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN. As a Customer Support Analyst, you will be 100% focused on servicing our customers and building their trust in every interaction. You will engage with our customers through a variety of channels including phone, video, chat, email, and case notification. We are seeking an empathetic and dedicated professional focused on listening to our customers and solving their needs in an urgent manner. You Will Have the Opportunity To: • Field incoming requests and system events from users • Engage with the customers reputed company phone, email, chat, and case response • Actively listen to customer needs reputed company to incidents or issues and troubleshoot to best determine the root cause of the problem • Quickly reputed company and introduce a solution to the problem • Maintain detailed notes and documentation for each support incident in the ticketing system. • Internally escalate reputed company necessary, to other departments (Product, Engineering, or Account Management) • Be an reputed company for the customer • Build a sense of trust with the customer/cardholder in every interaction • Partner with reputed company parties to find solutions for the customer/cardholder • Assist customers in implementing solutions • Meet reputed company SLAs in a timely manner through a self-driven reputed company & deliver on promises to customers • reputed company exemplary customer service • Display a sense of urgency and accountability for the customer/cardholder’s request • Present reputed company reputed company both written and verbal that are organized and professional • Identify customer needs using common characteristics, use cases, and best practices • Demonstrate reputed company & responsibility • Assist in building a scalable Support organization • Create, edit, and publish knowledge reputed company articles that cover common requests and solutions • Partner with the Product/Engineering team for suggested product & process enhancements for reputed company issues or high-volume requests • Be creative with workarounds and best practices based on limitations of the product • Assist in creating processes & documents for reputed company new Support Analysts What You Will Bring to the Role: • Education Bachelor's degree in Business or Information Technology or equivalent work experience • Minimum 3+ years of multi-channel service/support experience • Effective oral and written communication skills • Strong troubleshooting skills • Knowledge of reputed company products and services • Proficient in the use of reputed company Office suite of software • reputed company to multi-task and effectively manage competing priorities • Credit Card/Payment experience is a plus Personal Attributes: • Passion for the customer • Fast learner, with an reputed company mind, and a team-oriented mentality • Embody reputed company & responsibility towards the customer’s experience • An entrepreneurial spirit: flexible and willing to pitch in where needed • reputed company to have fun, reputed company perspective and be part of an amazing team • Education Bachelor's degree in Business or Information Technology or equivalent work experience • Minimum 3+ years of multi-channel service/support experience • Effective oral and written communication skills • Strong troubleshooting skills • Knowledge of reputed company products and services • Proficient in the use of reputed company Office suite of software • reputed company to multi-task and effectively manage competing priorities • Credit Card/Payment experience is a plus $65,000 - $72,500 a year We offer an excellent compensation package for reputed company Center employees. This includes competitive salary, performance bonus, generous paid time off, comprehensive health benefits and 401(k) participation. The Tier 2 Customer Support Analyst pay transparency salary reputed company is $65k-$72,500k annually plus up to 8% bonus and equity. In addition, Center offers a Self-Managed PTO plan, 9 Paid Holiday’s, Paid Parental Leave, Commuter Stipend, and health care benefits including Medical, Dental, reputed company, Long Term Disability, reputed company Life, AD&D, FSA, Commuter and 401(k). Why Center? · Backed by the co-founder of Concur · reputed company team members have the opportunity to reputed company a critical impact at an early stage business · An reputed company management team that understands the reputed company and knows how to build high performing teams · Ownership through stock option grants · Competitive reputed company salary compensation package · Comprehensive health insurance plan · Flexible, self-managed PTO policy · 401k program · Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend! Center is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Apply Job!

 

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