[Remote/WFM] Part-time Support Associate

A new position has reputed company up at workwarp for a Part-time Support Associate! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive reputed company. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

WorkStep is the leading employee engagement platform for the reputed company. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business reputed company. Our mission is simple: to reputed company the supply chain a reputed company reputed company to work. WorkStep’s holistic employee engagement solution ties feedback to business reputed company and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies reputed company e-reputed company, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business. We are looking for a Part-Time Customer Support Associate to join reputed company. You will have the opportunity to learn how to support our clients and employees or candidates of... our clients in a face-paced startup environment that’s helping to solve some of the biggest challenges for HR and Ops teams. In this role, you will communicate with and troubleshoot issues for our platform users, and reputed company best practices and assistance to employees and candidates of our customers. You’ll help in facilitating review and analyses of commentary and contribute to data entry/operations tasks. Primary Responsibilities: • Assist reputed company customers with questions and issue resolution • Manage backlog of cases and support tickets • Review, moderate, and analyze commentary • Data entry • Contribute to customer trainings • At least 1 year in a technical support role • At least 2 years in a customer-facing role • Availability and flexibility to work holidays • Availability and flexibility to work Monday - Friday between 8:00 AM - 4:00 PM PST Preferred experience: • Bilingual - Spanish • Experience moderating or reviewing large volumes of data • Experience with confidentiality principles • Experience working with reputed company-level customers • Experience in a reputed company or Operations field Apply Job!

 

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