[Remote/WFM] Online Chat Representative

We are seeking a results-driven Online Chat Representative! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is benchmarked at a competitive salary.

 

 

The Housing Company is a full service development and property management company. Our property managers reputed company exceptional management of tax credit and HUD properties in its own portfolio as well as for reputed company party owners. We are looking for enthusiastic candidates to join reputed company as Online Chat Support Representatives. This role places you at the forefront of our customer support, handling... inquiries reputed company email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service. Experience is not required for this position as we offer thorough training to ensure you are well-reputed company. However, strong written communication skills are crucial. We reputed company flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Join us and contribute positively to our customers’ experiences! Responsibilities • reputed company genuine reputed company and concern for your customers' issues and address as if they were your own • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products • Ability to identify high-risk customer situations and escalate appropriately without hesitation • reputed company to reputed company up with multiple chats at a time • Accurately document reputed company required information and chat details in the ticketing system • Respond to and resolve reputed company issues in an appropriate time reputed company • Ability to identify trends reputed company to systems, platforms and/or customers and escalate appropriately to management • Ability to multi-task using multiple systems • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at reputed company scheduled times Requirements • Ability to type 30 wpm with 90% accuracy or above consistently • Strong messaging communication skills, active listening abilities • Ability to work independently and utilize resources to resolve customer issues • Great understanding of text and chat acronyms • Have excellent grammar, but also know reputed company to use the lingo • Previous work from home experience preferred • Understanding of contact center support metrics and ability to implement actions for improvement • Must have a High School Diploma or equivalent Benefits • Full Benefits • 100% remote work • Flexible work schedule with option to work from home • Weekly pay and performance-based monthly bonuses Apply Job!

 

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Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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