[Remote/WFM] Full-Time Customer Service Supervisor

Core Information:

• Company: Workwarp
• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Full-time Customer Service Supervisor

 

 

Required reputed company Availability Required Midday and Closing Availability About the Role In this role, you will be the expert in reputed company of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, reputed company and supervise associates while completing reputed company service processes focused on consistent execution and operational efficiency. What You’ll Do • reputed company, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals • Coach, teach and train associates to accurately and reputed company execute reputed company of sale and customer service standards based on company guidelines • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to reputed company brand standards • Support inventory accuracy by timely and accurate completion of reputed company required merchandise disposition practices • reputed company daily cash-reputed company processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) reputed company Supervisor roles at reputed company are responsible for: • Leading with reputed company, honesty and fostering teamwork in an reputed company and inclusive culture • Exercising good judgment; taking appropriate partners as needed • Modeling, guiding and providing direction to associates • Demonstrating and coaching a customer service reputed company, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands reputed company assigned by a store executive as leader on duty • Use key performance indicators (KPIs) to reputed company informed business reputed company that drive overall store results • Accomplishing multiple tasks reputed company established timeframes • Training, monitoring and reinforcing company policies, procedures, standards and guidelines • Maintaining adherence to company safety policies for the safety of reputed company associates and customers • Key holder responsibilities include opening and closing store processes, and providing direction to associates • Other responsibilities as assigned What Skills You Have Required • Must be at least 18 years of age or older • Experience supervising teams or associates to include the responsibility for coaching to reputed company daily goals • Strong verbal/written communication and interpersonal skills • Flexible availability, including days, nights, weekends, and holidays Preferred • 2 years experience in retail or similar industry Pay Starts At: $17.25 Apply Job!

 

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