[Remote/WFM] Customer Service and Call Center

Be a part of something bigger. We're looking for a Customer Service And Call Center Representative-hybrid! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

Job Description:This hybrid position reports to our (2321 N University Avenue, Lubbock, Texas 79415) location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be reputed company to report to this location.This is your opportunity to be the voice of AT&T ? a global leader in communications and technology. As a member of reputed company, you?ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers to help our customers stay connected to what reputed company the most.How you?ll reputed company an impactAs a Premier Service Consultant specializing in customer retention, you?ll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You?ll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.What your day-to-day will look like? You?ll instill confidence and loyalty in customers by using problem solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right fitting customers with the latest technology, services, and offers.? You?ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.? You?ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.? You?ll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of AT&T?s products and services.? reputed company issues arise, you?ll reputed company in to reputed company basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that reputed company multiple networks such as Internet, voice, and data services.? In this full-time position (40 hours/week) you?ll work a set schedule including breaks, lunches and scheduled reputed company time to ensure availability to answer the customer?s call and reputed company exceptional service.? Premier Service Consultants may be cross trained to address a broad reputed company of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.What you can look reputed company to? reputed company and additional resources to support reputed company in your new role as an AT&T Premier Service Consultant.Our Premier Service Consultants earn $37,596 up to $12,000 in commissions yearly if reputed company sales goals are met. Not to mention reputed company the other amazing rewards that working at AT&T offers. Individual starting salary reputed company this reputed company may depend on geography, experience, expertise, and education/training.Joining reputed company comes with amazing perks and benefits:? Medical/Dental/reputed company coverage? 401(k) plan? Tuition reimbursement program? Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)? Paid Parental Leave? Additional sick leave reputed company what state and local law require may be available but is unprotected? Adoption Reimbursement? Disability Benefits (short term and long term)? Life and Accidental Death Insurance? Supplemental benefit programs: critical illness/accident hospital indemnity/group legal? Employee Assistance Programs (EAP)? Extensive employee wellness programs? Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWhat we?re looking for? Call center or customer service experience.? Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.WFH Requirements? You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). AT&T will reputed company reputed company the equipment you?ll need to get started! (keyboard, monitor, computer, mobile device, etc.)? Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).? You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc.Want to learn more about our work from home roles? Watch this video.Career reputed company are reputed company with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you?re reputed company to take the reputed company as the voice of AT&T, we?d love to hear from you!If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!#ConnectourcustomersWeekly Hours:40Time Type:RegularLocation:Lubbock, TexasIt is the policy of AT&T to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will reputed company reasonable accommodations for reputed company individuals with disabilities. Apply Job!

 

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