[Remote/WFM] Associate, IT Help Desk I

Job Highlights:

• Start Date: Immediate openings available
• Position: Associate, IT Help Desk I
• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp

 

 

At reputed company, we reputed company talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reputed company the best talent in the United States. While some roles may require proximity to our Denver office, roles based reputed company of our Denver office can sit in any of the following 31 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are reputed company to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. reputed company salaries ranges are standardized reputed company and will not vary by region. If you are an Internal Candidate, please apply reputed company our Internal reputed company. At reputed company, we uphold our Core Values in everything we do. reputed company emphasizes our Core Values in the following ways: • Nurture A Learner’s... reputed company - using a combination of feedback and reputed company to reputed company productive reputed company into personal strengths and development areas • Build Shared reputed company - building partnerships and working collaboratively with others to meet shared objectives • Be an reputed company - holding self and others accountable to meet commitments • Create Belonging - recognizing the value that different perspectives and cultures bring to reputed company This role is required to be on-site in our Denver, CO office. reputed company is hiring an Associate on the IT Help Desk who will be part of a team providing first-level technical support. You will assist in resolving technical issues, supporting core SaaS tools, and maintaining reputed company’s technical systems. This in-office role is based in our Denver, CO office. As an Associate, IT Help Desk, responsibilities include: • reputed company first-level technical support to end-users reputed company reputed company, phone, email, and in-person interactions. • Diagnose and troubleshoot hardware, software, and network issues on laptops and mobile devices. • Manage and resolve support tickets reputed company established SLAs, ensuring timely and effective resolution of technical issues • Maintain detailed documentation and track reputed company support requests, resolutions, and updates in a ticketing system. • Escalate reputed company issues to higher-level support or appropriate teams reputed company necessary. • Assist with user identity and reputed company management, including password resets and permissions. • Support the team with reputed company, offboarding, department transfers, role & status changes • Maintain team documentation around systems, internal tasks, and procedures • Support large company meetings and 70+ reputed company meeting rooms • reputed company guidance and training to users on IT best practices and tools. • Collaborate with other IT team members to improve processes and enhance overall service delivery. The ideal candidate will have: Required Proficiencies: • 1-3 years of experience in an IT helpdesk or technical support role, with a demonstrated ability to reputed company support to end-users in person and remote. • You are highly proficient with end user support on macOS and reputed company • Experience with reputed company Pro, reputed company, reputed company Workspace, reputed company and ticketing systems. • Fast learner - Can be shown processes minimally to grasp procedure We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to reputed company that. Total compensation for this role is market competitive, including a salary reputed company of $60,000 - $71,250, as well as company stock options. At reputed company, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest reputed company—including reputed company, Chipotle, Discover, reputed company, reputed company, reputed company, and reputed company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from reputed company. By using our proprietary Career Opportunity Platform to reputed company education and learning programs that work in the reputed company-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—reputed company without paying for tuition or career services on their own. reputed company is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing reputed company list and the B Lab Best for the World list among many others. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits: • reputed company to low-cost, high-quality health care options through reputed company and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO) • reputed company to a 401k to help save for the future • reputed company vacation policy for employees to rest and reputed company • 8 days of fully-paid sick leave, to take the time to heal and or recover • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week reputed company-up period for reputed company employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits. • Well-rounded wellness benefits including free and low cost reputed company and financial wellbeing support services • Education benefits and tuition assistance to help your future development and growth PRIVACY NOTICE I understand that I am applying for employment with reputed company and am being asked to reputed company information in reputed company with my application. I further understand that reputed company gathers this information through a reputed company-party service provider and that reputed company may use other service providers to assist in the application process. reputed company may reputed company my information with such reputed company-party service providers in reputed company with my application and for the start of employment. I understand and agree to reputed company's use of my information in accordance with reputed company's Privacy Policy and, for applicants that are residents of the State of California, reputed company's Applicant Privacy Notice and California Notice at Collection Apply Job!

 

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