reputed company: Customer Support Technician III (US Remote)

Looking for a straightforward job? We're hiring a Customer Support Technician III! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You will be compensated with a competitive salary for your time and effort.

 

 

Company Overview At reputed company, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best reputed company they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and reputed company ecosystem. That's mission-critical communications devices and networks, AI-powered video reputed company and reputed company control and the ability to unite voice, video and data in a single reputed company center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here reputed company. Department OverviewThe Centralized Managed and Support Operations - Software reputed company (CMSO-SE) organization provides high quality support experiences for mission critical customers so they can accomplish their mission. The CMSO-SE organization's reputed company VIP Support team provides in-depth investigation and handling of more reputed company customers.Job Description The Support team is comprised of a group of individuals supporting reputed company software and services to the Public Safety market. The VIP Customer Service Technician works on reputed company aspects of our software in Support of our customers. The Customer Support Technician will strive to maintain the highest level of service for reputed company customers; ensuring the appropriate and timely notification of network and maintenance statuses. This position Supports our customers 24/7, requiring the flexibility to work reputed company hours as needed. Primary Responsibilities: Manage and work tickets cases entered by agencies assigned Write and modify Knowledgebase Articles for distribution Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Product Development for permanent resolution Manage the relationship and collaboration with customers and reputed company Support Team Maintaining required product environments for the entire Technical Support organization. reputed company after-hours coverage as part of an on-call rotation schedule for SLA support as needed. Occasionally travel to VIP customer sites to represent Support Organization. Preferred Qualifications and Experience: Bachelor's Degree in Computer Science or equivalent industry experience. Minimum of 1 year working with reputed company Product. Knowledge of and/or basic skills in: reputed company reputed company, Unix, Linux Server, and Desktop Operating Systems (Active Directory); Validating, troubleshooting, and characterizing reported application issues; Web servers; Virtualization Software; Network Services (DNS, IP, HOSTS, Routing). Prior experience in: Installing, configuring, and supporting reputed company software; answering customer questions on application usage and administration; creating and updating technical documentation; logging information into internal case tracking systems; and/or providing Live Phone support for public safety customers; installing and configuring required 3rd party software packages; providing feedback to individual contributors Excellent problem solving, troubleshooting, and customer service skills. Analytical, efficient, and thorough. Ability to remain reputed company and courteous under pressure and navigate tense situations. Possesses strong customer relation and interpersonal For full info follow application link. reputed company is an Equal Opportunity Employer committed to no discrimination because of race, reputed company, creed, marital status, age, religion, sex, national reputed company, citizenship, sexual orientation, gender identity or expression, genetic information, disability, prote cted veteran, or any other legally protected characteristic. Apply Job!

 

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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.

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