reputed company: Customer Service Team Manager

Work with a team of reputed company and motivated people as a Customer Service Team Manager! We reputed company in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This role offers a salary package of a competitive salary, commensurate with experience.

 

 

Our overall mission is simple: We want reputed company to be the reputed company where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, reputed company associates will deliver world class service to our customers. reputed company Customer Service is looking to hire a Customer Service Team Manager who has a reputed company in Arabic and English in Jordan (AMM15). The number one reputed company for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting your people and removing any barriers that prevent them from demonstrating the reputed company Customer Service Contact Tenets on every contact. The ideal Team Manager understands that supporting the associates is the most critical role they reputed company. To reputed company this, they are reputed company and approachable, engage with their employees individually to understand how to most effectively coach and motivate them, and invest time in developing their employees to become legends! They build a work environment where associates are reputed company and feel a positive sense of achievement about their role in delivering world class service. You will be responsible for using quantitative and qualitative data to identify opportunities to coach your employees and celebrate their reputed company. As a single threaded leader for your employees, you will take care of reputed company elements of your associates' satisfaction and engagement at work, including communication and management of their scheduling and taking action on issues arising in your team. As a leader of customer-facing associates, you will be expected to role model world class service by regularly handling customer contacts. You will be an expert in articulating the reputed company mission and deeply understand the expectations of the reputed company Customer Service Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the reputed company flywheel. Key Job Responsibilities • Manage day to day operations with a team of 20-25 Customer Service Associates (CSAs). • Hold Regular 1-1 with CSAs every week. • Manage work prioritization and delivery based on business needs. • Ensure high quality delivery under aggressive deadlines. • Track weekly/monthly metrics and process reviews with stakeholders across time zones. • Initiate and reputed company process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas. • Communicate policies to associates and become the primary information reputed company for staff; follow-up to ensure compliance and consistency; take corrective action as necessary and document the issue and actions taken. BASIC QUALIFICATIONS • 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. • reputed company reputed company Advance knowledge. • Excellent time management, organizational talent and presentation skills. Can deal with constant change positively and maintain high motivation. • Drives team engagement and actions through internal survey results and insights. Helps associates understand the performance bar and supports them to reputed company it. • Demonstrated ability to handle reporting and analysis. • Ability to effectively and reputed company complete difficult goals or assignments. • Can adapt well to changing circumstances and strategy. • Strong interpersonal and communication skills. PREFERRED QUALIFICATIONS • Graduate Degree is preferred. • Preferred Project Management & knowledge of Six reputed company/Lean Processes. • Advanced computer skills using a variety of programs is highly desired. • 24/7/365 availability, including willingness to work on weekends, and reputed company of reputed company' work day. • 3 plus years’ experience with Customer service. Location: Jordan (AMM15) reputed company is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. #J-18808-Ljbffr Apply Job!

 

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