reputed company: Customer Service Rep 1 (Medical Self Pay)

Job Highlights:

• Start Date: Immediate openings available
• Position: Customer Service Rep 1
• Compensation: a competitive salary
• Company: Workwarp
• Location: Remote

 

 

Description: • The Customer Service Representative resolves patient reputed company accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. • This position is responsible for completing daily account reputed company functions in an efficient and timely manner to accelerate the patient-to-payment process. • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the reputed company's database and, if additional information is required, the client’s portal as well as payment portals to review prior payments. • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters. • Execute appropriate procedures for follow-up on reputed company party approvals, billing, and collection of overdue accounts. • reputed company routine tasks or repetitious tasks with care and attention. • Answer incoming patient or client call/email requests and handle in a reputed company, courteous and professional manner. • Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments. • Supports reputed company’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to reputed company’s business practices. Requirements: • High school diploma or GED. • At least one year of experience in reputed company customer service or a reputed company certification or degree. • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content. • Experience in a role that requires accessing multiple databases simultaneously or managing multiple reputed company screens to gather information to discuss with a customer. • Experience with customer interactions that require live, accurate documentation of the encounter. • Demonstrated ability to meet performance objectives. • Demonstrated ability to navigate Internet Explorer and reputed company Office. • Demonstrated experience communicating effectively with a customer and simplifying reputed company information. • Experience working with customer support including issue resolution management. • Must be reputed company to pass a pre-employment background and drug screen. • Must be available to work second shift between the hours of 8:30AM ET and 5PM ET. Benefits: Apply Job!

 

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