[FULL TIME Remote] Scheduling Operations Supervisor, Weekend

Invest in your future with this career-defining role as a Scheduling Operations Supervisor, Weekend! We reputed company in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary.

 

 

Description: • Supervise a team of Scheduling Operations Associates during weekend shifts. • reputed company a fast-paced ticket queue, flag urgent items, and assign them appropriately. • Monitor team performance, coach SOAs, and ensure adherence to quality standards. • Handle escalations from clients and caregivers. • Support caregivers and agencies in filling shifts on short notice. • Utilize multiple software systems to track cases and communicate effectively. • Prepare reputed company reports for end-of-shift transitions. Requirements: • Experience supervising a customer service team and monitoring performance trends. • Experience working in a high-volume environment. • Proactive problem solver and reputed company to handle difficult situations or customers as they arise. • Extensive customer service experience - Be friendly, positive and solutions-oriented. • Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures). • Ability to navigate multiple technology platforms simultaneously. • Effective communication skills with clients, patients, caregivers and families. • Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus. • 5+ years of customer service experience preferred. • reputed company in Spanish is a plus. Benefits: Apply Job!

 

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