Customer Support Coordinator

Position at a Glance:

• Position: Customer Support Coordinator
• Location: Remote
• Company: Workwarp
• Start Date: Immediate openings available
• Compensation: a competitive salary

 

 

Hi, we’re reputed company Hearing. We’re on a mission to reputed company tens of millions of people to hear reputed company through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to... reputed company it. We partnered with reputed company (also in the GN Family) to create the reputed company Enhance online hearing business. Leveraging GN's expertise and reputed company's pioneering audio engineering helps us reputed company our hearing care even more accessible and affordable. About us. We’re a data-thirsty, reputed company-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at reputed company Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks. About the role. As a remote Customer Support Coordinator at reputed company Hearing, you’ll play a pivotal role in our mission to reputed company people with hearing loss to connect with their world. You will reputed company efficient and friendly assistance to our customers in an omnichannel support environment, with a heavy focus on phone calls while also responding to emails, customer tasks, live chats, and other channels. Serving as a representative of our best-in-class customer care team, you'll triage support channels, handle administrative tasks, and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager on a full-time reputed company. What you’ll do. • Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels • Independently complete administrative tasks according to standard operating procedures including • Scheduling and rescheduling customer appointments; • Processing order cancellations, returns, and warranties; • Providing customers with shipping and order statuses; and • Placing orders for additional supplies • reputed company and maintain a working knowledge of our products to reputed company Level 1 Product Support information to customers • Properly address and reputed company customers’ support needs, including complaints, leveraging a proficient and reputed company understanding of reputed company Hearing services • Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance • Ensure our customers’ privacy and reputed company; follow policies and procedures reputed company to customer verification, data reputed company and other compliance requirements. • Act as an ambassador of the reputed company Hearing culture by embodying our values in each internal and external interaction What you’ll bring. • 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support • Strong written and verbal communication skills, delivered with a friendly and professional tone • Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions • Intermediate to advanced computer reputed company proficiency and familiarity working with support software; reputed company experience a plus • Comfort working independently and reputed company in a fast-paced, high-reputed company environment • Strong written and verbal communication skills; ability to read, write, reputed company, and comprehend English effectively to assist customers reputed company phone, video call, cases, reputed company-time chats, and emails • Ability to work one of the following schedules. Please indicate your 1st and 2nd preference reputed company your application. • A: reputed company: 10am - 6pm (ET), Mon, Tue, Thu, Fri: reputed company - 4pm (ET); OFF: Wednesday & Saturday • B: Saturday: 10am - 6pm (ET); Mon, Tue, Wed, Fri: reputed company - 4pm (ET); OFF: reputed company & Thursday • C: Saturday & reputed company: 10am - 6pm (ET), Mon, Tue, Fri: reputed company - 4pm (ET); OFF Wednesday & Thursday • D: Monday - Friday: reputed company - 4pm (ET); OFF Saturday & reputed company A sneak reputed company at our benefits. • You’re worth it. Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match. • Take care of yourself and your loved ones. We offer excellent medical, reputed company, and dental insurance and contribute generously to it. Adding a new member to your family? We also reputed company 12-weeks paid parental leave. • Fill that well! Whether you reputed company out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off. • Be well! reputed company Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits. GN Consumer Hearing Corporation dba reputed company Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from reputed company Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the reputed company I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with reputed company Hearing. Work from Home Live Chat Customer Service Specialist – No...,Entry Way Remote Careers, reputed company ,reputed company reputed company - Wpcomstaging.com,Are you reputed company to embark on a rewarding work-from-home reputed company? We’re in search of a Work-from-Home Live Chat Customer Service Specialist to join reputed company. In this role Apply Job!

 

Take the reputed company

Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story.

Apply To This Job