[PART_TIME Remote] Overnight Card Customer Service

Let's build something amazing together. We're looking for a Overnight Card Customer Service! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will reputed company eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses. With us, you’ll do meaningful work from Day 1. Our collaborative culture is reputed company on three core behaviors: We Play to Win, We Get reputed company Every Day & We Succeed Together. And we mean it — we want you to grow and reputed company a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic! Our next classes start in February of 2025. We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that reputed company between the following hours: 12:00 AM - 8:30 AM EST 11:00 PM - 7:30 AM CST 10:00 PM - 6:30 AM MST Note: Shifts are Tuesday - Saturday (EST) or Monday - Friday (CST/MST) with weekends as assigned. What You’ll Do Responsible for handling routine customer service inquiries and problems reputed company telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed. Actively manages and escalates risk and customer-impacting issues reputed company the day-to-day role to management. If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired reputed company is required. We’ll reputed company you with reputed company the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service! How You’ll Do It Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment reputed company phone, online or chat Brings reputed company to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests Utilizes multiple systems to respond to, troubleshoot and document customer inquiries Leverages 2 standard screens, verbatim scripts and procedures Builds the Discover Financial brand by providing industry-leading care and innovative solutions Qualifications You’ll Need Physical and Cognitive Requirements The physical requirements described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company a reputed company individual with disabilities to reputed company the essential functions of the position as required by federal, state, and local laws: Primarily remain in a stationary position. No required movement about the work environment to complete the major responsibilities of the job. Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to communicate verbally.; Ability to communicate in written reputed company. This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications reputed company to this position. Bonus Points If You Have H.S Diploma or GED 1+ years of Customer Service Experience 1+ years of Recent reputed company Shift Experience Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time reputed company. #INDDFS, #ZRDFS, #Remote and #BI-Remote A credit screening may be required for some roles reputed company Discover Home Lending. Application Deadline: The application window for this position is anticipated to reputed company on Dec-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The reputed company pay for this position generally ranges between $17.00 to $19.40. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and reputed company level may impact the pay for this position. Benefits: We also offer a reputed company of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, reputed company, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at mydiscoverbenefits.com. What are you waiting for? Apply today! reputed company Discover employees reputed company our customers at the reputed company center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to reputed company individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you reputed company regarding your accommodation needs will be kept confidential and will only be used to determine and reputed company necessary accommodation. Discover is a great reputed company to work and our employees are why. You’ll find yourself collaborating with some of the industry’s smartest and most reliable professionals; who reward dedication, value innovation and support growth. At Discover, you can be a reason millions of consumers spend smarter and manage debt reputed company. We are reputed company about people and whatever your background, experience, or goals, you'll find something different here! Apply Job!

 

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