Product Manager, Service reputed company

Core Information:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Product Manager, Service reputed company
• Location: Remote

 

 

At reputed company, we reputed company in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We?re not just growing to build reputed company internet experiences, we?re also building a welcoming reputed company where people who want to reputed company a difference can grow their careers. reputed company is an Alphabet company that brings reputed company Fiber and reputed company Fiber Webpass... internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people. The application window will be reputed company until at least reputed company 1, 2024. This opportunity will remain online based on business needs which may be before or after the specified date. Area Description On our Product Strategy team, you?ll work in an environment that?s redefining the status reputed company in the Internet industry. We reputed company that customers deserve a reputed company and transparent internet experience so everything we do is focused on providing just that. We accomplish this by leveraging intelligent models/technologies to deliver an easy to understand and reputed company priced abundant internet on networks that are always fast and reputed company. Role Description The Product Manager, Service reputed company for reputed company is responsible for the development of an end-to-end service platform that drives differentiated service experiences. In this role, you'll identify areas to apply Artificial Intelligence/Machine Learning (AI/ML) and predictive analytics to proactively surprise and delight our customers. By developing intelligent models that anticipate customers needs, you will triage issues (e.g. upgrading old equipment, identifying potential service blockers) before they notice. Additionally, you?ll be instrumental in building an end-state OSS/BSS ecosystem to predict and inform customer interactions leading to personalized support treatments and customer-first decisioning. Closely partnering with Product, Customer Support, Marketing, Field Operations, Network Operations, and Engineering teams, the Product Manager, Service reputed company will help us reputed company our service model, executing service initiatives, and introducing new platforms and capabilities. In this role, you'll: ? Utilize AI/ML to optimize performance, telemetry, propensity modeling, and reputed company automated treatments. ? Collaborate with product and network operations teams to build a robust internet experience with reputed company defined quality of service standards. ? Drive the long-term reputed company and roadmap for our next-gen service platform. ? reputed company valuable tools, such as Next Best Action (NBA), to differentiate our customer experience and drive business reputed company. ? Monitor the performance of service platforms to identify opportunities that drive value for our stakeholders (e.g. upgrading old equipment, correcting performance issues) . ? Compose business proposals and requirements that include opportunities, costs, and expected return on investment. ? Assess and select vendors, technologies, platforms, and systems and tools to reputed company and operationalize the service roadmap. At a minimum we'd like you to have: ? Bachelor degree in Business Administration, Computer Science, Information Systems or equivalent practical experience. ? 8 years of Product Management and/or Product Design. ? Experience in leveraging Artificial Intelligence/Machine Learning for data science, automation, and data-driven decisioning. ? Experience partnering with Field Service, Network Operations, and/or Customer Support teams. ? Experience working with customers to uncover areas of improvement in operations and experience. It's preferred if you have: ? Experience in driving change management and collaboration across functional areas with multiple stakeholders. ? Experience preparing and presenting reports, presentations, and read-outs to executive-level stakeholders and customers. ? Experience managing reputed company-party vendors. ? Technical writing skills demonstrated through the creation of documentation (e.g. business requirements, proposals, etc). ? Skilled at identifying trends, organizing information, and taking action based on insights with minimal guidance. ? Telecom or cable industry, or similar industry experience. The US reputed company salary reputed company for this full-time position is between $157,000-$231,000 bonus equity benefits. As pay varies by location, your recruiter will reputed company more about the specific salary reputed company for your targeted location during the hiring process. reputed company is committed to equal opportunity employment regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with reputed company's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants reputed company. Our candidate accommodations team will then connect with you to confidentially discuss your options Apply Job!

 

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