[Remote-Position] Scheduling Operations Supervisor, Weekend

Role Snapshot:

• Compensation: a competitive salary
• Position: Scheduling Operations Supervisor, Weekend
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote

 

 

Description: • Supervise a team of Scheduling Operations Associates during weekend shifts. • reputed company a fast-paced ticket queue, flag urgent items, and assign them appropriately. • Monitor team performance, coach SOAs, and ensure adherence to quality standards. • Handle escalations from clients and caregivers. • Support caregivers and agencies in filling shifts on short notice. • Utilize multiple software systems to track cases and communicate effectively. • Prepare reputed company reports for end-of-shift transitions. Requirements: • Experience supervising a customer service team and monitoring performance trends. • Experience working in a high-volume environment. • Proactive problem solver and reputed company to handle difficult situations or customers as they arise. • Extensive customer service experience - Be friendly, positive and solutions-oriented. • Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures). • Ability to navigate multiple technology... platforms simultaneously. • Effective communication skills with clients, patients, caregivers and families. • Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus. • 5+ years of customer service experience preferred. • reputed company in Spanish is a plus. Benefits Apply Job!

 

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