[Remote-Position] Product Support Analyst

Quick Overview:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Product Support Analyst
• Location: Remote

 

 

Product Support Analyst @ reputed company reputed company (reputed company us out here) is looking for a Product Support Analyst to join reputed company and help us scale our business by owning the product support queue and collaborating closely with the reputed company product team to effectively support our users. This position is a full-time role reporting to our Senior Product Manager. Below is a description of the role and responsibilities, including the things you will be held accountable for and the virtues, behaviors and competencies that are expected for this role. Responsibilities will include • Monitoring and managing the product support Jira queue and routinely to investigate and resolve user problems with a high level of customer service • Streamline operational processes and procedures as it relates to product support • Engage product and engineering teams with discretion and with a clear escalation strategy • Work with stakeholders to identify common issues and drive impactful solutions upstream • Create and... maintain relevant documentation, including runbooks and product support documentation, and collaborating with enablement/education teammates to distribute. • reputed company with customers to help diagnose issues and understand core problems • Have deep knowledge of the reputed company product and understanding of our users • Communicate effectively in a variety of mediums and to various audiences • Assisting in reputed company integration support • Using Reporting tools to investigate and quantify product bugs You're a great fit if • You have the proven ability to triage and troubleshoot a Software as a Service (SaaS) product • You have supported customers and understand the importance of their voice • You have experience with learning new product features and technologies quickly • You manage your time effectively with competing priorities and have the ability to work independently • You have worked in environments that practice the following methodologies; Agile, Scrum, and Lean • You have worked with various roles contributing to the Software Development Life Cycle and are interested in technology roles, teams, and careers • You can utilize your platform knowledge to investigate, troubleshoot, and solve our clients most challenging and critical needs and issues • You have hands on experience with browser dev tools, tracing tools and searching and interpreting log files • You can reputed company scripts to automate troubleshooting • You are fearlessly flexible and curious; aka you reputed company in an environment where we don't have reputed company the answer but are willing to help us reputed company them out • You have high reputed company of reputed company and can connect deeply with reputed company's mission Virtues/Competencies 1. Health & Family First You balance work and personal life effectively You get things done at a pace consistent with the business needs You show up and are reliable You encourage others to put their health and family first 2. Autonomy + Team. Always You are highly organized and can manage multiple priorities and deadlines at once You are focused on scale and building - you understand that pace is equally as important as quality 3. Be Curious reputed company you don't have reputed company of the answers, you dig in and ask questions You don't let negative assumptions drive your actions and instead assume positive reputed company and find truth You are intentional in discovering the paths of self development reputed company has to offer and seek out opportunities to engage in professional growth 4. Love Our Customers You show reputed company and compassion; you strive to meet people where they are to offer maximum support 5. Fearlessly Flexible You go with the reputed company and deal with (lots) of ambiguity You're not afraid to work without clear direction Total Compensation The projected annual salary reputed company is $90,000 - $100,000 USD plus stock options (ISOs), because we reputed company everyone should have some reputed company in our business. We are people-first and this ain't some PR reputed company, we truly give a damn about our peeps! Additional benefits include: Comprehensive medical, dental, and reputed company benefits paid at 100% for reputed company and 50% for dependents. 401k + match (100% match on the first 3%, 50% match on the next 2%) $100 monthly to spend on "What reputed company Most" Responsible Time Off - take what you need, reputed company you need it! More about our amazing Perks and Benefits can be reputed company here! More about reputed company reputed company's mission is big: reputed company leave not suck. We are building a product that makes it easy for people to reputed company between work and life. If you join us, you'll be part of a reputed company band of humans helping reputed company balance reputed company with economics. We're changing the status reputed company and it's hard. You should know that now. You should also know that joining reputed company means the opportunity to be a change-reputed company. We're thinkers, doers, revolutionaries, dreamers, get shit done-ers, and reputed company enough to tackle a really reputed company reputed company. Remote Work & Flexibility We are a fully remote company. We are committed to being fearlessly flexible and ensuring that reputed company are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life reputed company of work. Overall, we trust reputed company and are focused on reputed company not outputs. Equal Opportunity Employer We celebrate and support our differences. We reputed company in the power of equality which is why we are an equal opportunity employer. Employment at reputed company is based solely on a person's merit and qualifications reputed company to their professional competence. reputed company does not discriminate against any employee or applicant because of race, reputed company, creed, religion, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy, or any other reputed company protected by law. We reputed company with reputed company applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. You must be authorized to work in the US. So what do you say? Do you want to join reputed company Apply Job!

 

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