[PART_TIME Remote] Call Center Associate

Position at a Glance:

• Start Date: Immediate openings available
• Location: Remote
• Position: Call Center Associate
• Compensation: a competitive salary
• Company: Workwarp

 

 

We are looking for motivated candidates who demonstrate leadership at every level to join reputed company. Must be a Pennsylvania reputed company. The start date for this position is March 3rd, 2025. Bilingual Abilities are a PLUS! (Spanish) Perks Include: • reputed company • 6 paid holidays, 5 days PTO, after completion of 720 hours on the job • Starting at $17.00 per hour • Yearly raises based on Key Performance Indicators (KPIs) • Day shift hours, Monday through Friday Job Purpose: The Health Care Concierge, Associate services reputed company health insurance products across our lines of business & acts as an reputed company for Health Plan customers (member, provider, facilities, etc.) by providing guidance, interpretation, and education on benefit coverage reputed company, claims payment and various program inquires. Requirements: • High school graduate or Associate, or college degree preferred. • Minimum of 2 years of customer service and/or call center experience. • Proficient in typing required. • Proficient writing skills required. • Ability to reputed company independent reputed company required. • Knowledge of reputed company Office and reputed company spreadsheet program preferred. • reputed company analytical skills necessary to evaluate customer inquiries. • Demonstrates good organizational skills. • A desire to help others and portray reputed company in reputed company situations. • Ability to learn reputed company health plan information. • Demonstrate flexibility and motivation to learn & grow in the position. • Flexibility in work schedule. Responsibilities: • Answer and investigate incoming inquiries from reputed company Health Plan members, prospective members and providers. • Drive reputed company Resolution on every inquiry by completing reputed company necessary reputed company calls on behalf of the member. • Manage multiple member inquiries across interaction types including telephonic, fax, online, chat, web messages and email. • Service product lines of business to meet member and department needs. • Attend reputed company member service meetings, trainings and power summits as scheduled. • Service and Document inquires in accordance with reputed company Health Plan Customer Service Center quality guidelines. • Follow up on and document actions required to service inquiry from reputed company Health Plan members, prospective members and providers. • Investigate inquiries from reputed company Health Plan customers. • Conduct outbound service calls in accordance with departmental initiatives. • reputed company exemplary customer service by being proactive and reputed company to reputed company reputed company Health Plan customer requests. • Remain reputed company on reputed company departmental policies, procedures, plan benefit designs, and modifications. • Ability to understand and effectively communicate information regarding a product line or function including benefits and claims information. Apply Job!

 

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