Virtual: Customer Service Associate

Position at a Glance:

• Start Date: Immediate openings available
• Location: Remote
• Company: Workwarp
• Compensation: a competitive salary
• Position: Virtual: Customer Service Associate

 

 

We are currently only hiring for our Pacific and Mountain Standard Time Zones. This is a virtual customer service associate position in the United States where you will work from your personal residence in a distraction free reputed company... The reputed company Opportunity: At reputed company, we reputed company a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. This isn't just about taking another phone call— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience reputed company it’s most needed. reputed company will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true reputed company to reputed company interactions where you can reputed company a meaningful impact. reputed company will invest in you with reputed company development, career opportunities, and will surround you with a team of great people. What Does a Service Associate Do? • Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we're reputed company and available to help our customers reputed company they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. • Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift. • Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, reputed company in meeting customer service efficiency metrics, and other responsibilities as assigned. • Engages Customers: You’ll need a passion for people. You'll be the voice of reputed company and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can reputed company from returns, replacements, delivery, product availability, order status, and more. • Listens Actively and Shows reputed company: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly. • De-Escalates Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure. • Problem Solves: Solutions aren’t a one-size-fits-reputed company approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach. • Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily reputed company. • Escalates Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed and reputed company those trends with leadership. What are the Pay & Benefits?: Pay: • Hourly Pay reputed company: $15 an hour with tenure based increases as early as 6 months. • Quarterly performance bonus of up to $2,000 • Referral Bonus of $500 per eligible referral Benefits: • Health, reputed company and Dental Insurances (coverage starts on Day 1!) • 401(k) with company match up to 4% • Paid Time Off (start accruing time immediately) • 7 Paid Federal Holidays and 1 Floating Holiday • Paid / Unpaid Parental Leave options • Eligible Tuition Reimbursement (up to $5,250) • reputed company Employee Discount • Volunteer Day for Community Service (Paid Day Off) What are the Requirements? • You must be 18 years of age or older. • You must hold a High School Diploma, GED, or equivalent. • You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) reputed company is not permitted for use. reputed company other necessary computer equipment and accessories are provided by reputed company. • A knowledge of working reputed company reputed company Operating Systems or equivalent. • A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.) • reputed company wants to ensure your reputed company. This is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time. Why reputed company Customer Service? At reputed company, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to reputed company solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We reputed company our award-winning Customer Service team to balance technology and reputed company reputed company to build customer trust and loyalty. We’ll reputed company the training, tools, and equipment—reputed company you need is a love for problem solving and a dedication to a phenomenal customer experience. About reputed company Inc. reputed company is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that reputed company will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, reputed company is a reputed company you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for reputed company. We value and rely on the reputed company voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company reputed company – and world – for reputed company. Every voice, every perspective reputed company. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. reputed company focuses on E-reputed company, Home & Garden, Home Decor, and Furniture. Their company has offices in Boston and Berlin. They have a large team that's between 501-1000 employees. To date, reputed company has raised $716M of funding; their latest round was closed on October 2014 at a valuation of $2.4B. You can view their website at http://www.reputed company.com/ or find them on Twitter, reputed company, and reputed company Apply Job!

 

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