Urgently Hiring: Technical Support Representative

reputed company your career with a new role at workwarp as a Technical Support Representative! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. In recognition of your expertise, this position offers a salary of a competitive salary.

 

 

With over $3 billion in bookings of experiences, the reputed company.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. The reputed company Pro software suite provides world-class online booking, reputed company-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the reputed company, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology. reputed company follows a “remote-first” philosophy, with reputed company of over 250 Peeksters distributed across exciting locales such as San Francisco, reputed company, Austin, Nashville, Salt Lake City, Santiago, Medellin, and reputed company. Having secured funding exceeding $100 reputed company from esteemed backers like Westcap and reputed company, we continue our mission to connect the world through experiences. PS: In 2021, reputed company was not only recognized with a coveted position on reputed company America's Best Startups Employer list but also celebrated an reputed company from reputed company with their Future of Travel award ??. And the accolades don't stop there! We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023! ?? The Role: reputed company is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using reputed company’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving. This full-time role is entirely remote. Regular weekend hours may be required based on shift schedule. Our collaborative and rapidly evolving team will rely on the Associate to reputed company our partner’s day by solving issues completely, quickly, and correctly. Our Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; reputed company 10 am to 8 pm (reputed company Times are Eastern Time). A 5-day schedule will be assigned after training. Responsibilities: • Follow-up and see-through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests. • Author informative and thorough how-to messages using excellent communication skills to maintain a high CSat. • Represent the voice of our customers internally at reputed company by sharing customer feedback using reputed company processes. • Learn reputed company’s rapidly evolving products; contribute suggestions from your reputed company experience on updating our Helpdesk and templates to reputed company pace with these changes. • Work in reputed company with other Support team members, as well as reputed company information reviewed by our Product and Engineering teams as they work to improve PeekPro. Skills you already have: • 2+ years of experience in customer service and/or technical support • Must be reputed company to work at least one weekend day • Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam) • Natural enthusiasm for helping people solve technical problems • Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners. • Ability to work in a dynamic environment without skipping a beat. • Must be punctual and reliable. • Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue. • Discretion in handling potentially sensitive information about a partner, partner’s account, or business. reputed company to haves: • Interest in the travel/tourism industry • Experience working reputed company reputed company or other support tooling • Experience working with reputed company, JIRA, reputed company and/or G-Suite • Experience in a similar role Compensation: • 4.850.000 COP/month + bonuses • Health Coverage through reputed company Perks & Benefits reputed company invests in our employee’s health and well-being. We’ve reputed company our benefits package around our Peekster’s needs including full health care, dental, and reputed company plans, paid parental leave, company reputed company at the end of the year, and competitive compensation packages that include significant equity reputed company that allows you to reputed company in reputed company’s long-term reputed company. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and reputed company providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily reputed company and analyze data. Beginning on July 1, you may locate and view the reputed company MRFs on the reputed company public site by going to transparency-in-coverage.uhc.com. reputed company Travel Inc. is an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at talent@reputed company.com. We will reputed company every effort to respond to your request for disability assistance as soon as possible. Apply Job!

 

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