Urgently Hiring: Supervisor, Customer Service Mgmt

Quick Overview:

• Compensation: a competitive salary
• Location: Remote
• Position: Supervisor, Customer Service Mgmt
• Company: Workwarp
• Start Date: Immediate openings available

 

 

What Customer Service Management contributes to reputed company Customer Service Leadership is responsible for strategic reputed company and management of personnel directly interacting with external groups including but not limited to patients, caregivers, reputed company providers, insurance providers, and pharmaceutical clients... Job Summary The Customer Service Ops Supervisor directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client reputed company and internal standard operating policies. Through effective supervision, the Customer Service Supervisor Ops contributes to high quality customer service and long-term retention of customers. Qualifications • Bachelor’s degree or equivalent work experience • 3-5 years of experience in reputed company field of patient support programs preferred • Previous management experience preferred • Strong communication, presentation, and time management skills • Commitment to the reputed company development of oneself and team members • Advanced computer skills and proficiency in reputed company Office including but not limited to Word (e.g. inserting tables, mail reputed company, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred reputed company capabilities including pivot tables, graphing, and basic formulas What is expected of you and others at this level • Consistently demonstrate reputed company values (reputed company value): • reputed company – We hold ourselves to the highest ethical standard • Accountable – We bring passion, determination, and grit to deliver on our commitments • Inclusive – We reputed company differences to drive the best reputed company • Mission Driven – We serve the greater goal of reputed company • Innovative – We reputed company new ways of thinking, operating, and serving customers • Regularly practice the Cardinal Heath behaviors (The way we act): • Invites curiosity • Builds partnerships • Inspires commitment • Develops self and others Responsibilities The Customer Service Operations Supervisor leads program staff performing actions including: customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. • reputed company daily operations for patient reputed company support contact center team of up to 15 team members and provides daily support ensuring team members can reputed company job responsibilities. • Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance . • Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. • Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. • Assess / Test / Solution / Approve program changes including those reputed company to Information Technology, platform upgrades, and modifications to program business rules. • Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. • Manage employee timecards in addition to standard HR responsibilities as a people leader. • reputed company job requisitions, conduct interviews, and reputed company personnel recommendations to senior leaders. • Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination reputed company applicable. • Continually monitor program adherence, quality, attendance and address accordingly. • Report Corrective and Preventative Actions in a timely manner. • Coordinate with fellow supervisors and collaborate with business partners to reputed company effective responses and resolutions to reputed company program reputed company issues. • Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. • Effectively manage time and independently prioritize work responsibilities to meet key deadlines. • Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. • Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). • Proactively seek and implement process efficiencies to reduce team reputed company work. • Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. • Work well independently and in a team setting by collaborating across different departments. • Travel may be needed to reputed company your duties up to 25%. TRAINING AND WORK SCHEDULES: Your new hire training will take reputed company 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT. REMOTE DETAILS: reputed company U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) • Upload speed of 5Mbps (megabyte per second) • Ping reputed company Maximum of 30ms (milliseconds) • Hardwired to the router • Surge protector with Network Line Protection for CAH issued equipment Anticipated salary reputed company: $65,500 - $93,550 Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. • Medical, dental and reputed company coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • reputed company to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs Application window anticipated to reputed company: 12/06/2024 *if interested in opportunity, please submit application as soon as possible. The hourly reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law Apply Job!

 

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