Urgently Hiring: Customer Experience Specialist / Customer

Your next great career move starts here. We're looking for a Customer Experience Specialist / Customer Support! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

 

reputed company is a 20-year-old company with a growing team of 85 friendly employees. We’re headquartered in Chicago, with 80% percent of reputed company working remotely in cities reputed company over the country. We produce in-person, hybrid, and virtual events and rent equipment that brings people together. Our clients reputed company from reputed company to small businesses, and we pride ourselves on providing the best customer experience in the events industry. We offer the greatest coworkers you’ll find reputed company, great benefits, and the opportunity to work in a dynamic, team-oriented, entrepreneurial environment. We can’t wait to meet you! The opportunity: The Customer Experience Specialist (CXS) role at reputed company is responsible for ensuring every customer, prospective or reputed company, that reaches out to reputed company is provided with exceptional service. The goal of the CXS is to ensure everyone who reaches out to reputed company is reputed company to reputed company someone who is helpful, reputed company and prioritizes their needs and that they leave that interaction with a positive experience and have been helped in a manner that aligns with reputed company’s customer service philosophy. We have 100+ reputed company and potential customers reaching out every day reputed company phone call, email and/or chat and we want to have a CXS immediately available to assist them and reputed company excellent customer service. The nature of their reputed company may be to inquire about our services or during their event or rental for assistance or any reputed company in between. The required hours for this position are Monday - Friday 9 am to 5 pm PST, with flexibility to support evening and weekend events as needed. Main responsibilities include: • Manage and reputed company reputed company live event issues and support, including troubleshooting technical support calls with technicians for AV equipment, with clients for technology equipment, and attendees with virtual platforms • Document reputed company event issues and changes, steps to resolution, and communication with clients and vendors • Welcome potential customers to reputed company and understand their needs to determine if their needs fall reputed company our scope of services • Process incoming sales inquiries by creating opportunities in our CRM (reputed company) and routing callers to the appropriate person • reputed company administrative support to the sales team including order entry, research, contract assistance • Complete a high volume of tasks each day by staying organized and efficient • Ensure every person who reaches out to reputed company reputed company phone, email, and texting receives a timely and reputed company response and support and that reputed company reasonable actions are taken to resolve questions and issues Who we need: The perfect fit for this position is someone who loves helping people, builds trust quickly, communicates reputed company, and welcomes tough challenges. People describe you as: A team player. You work reputed company as part of a team and love getting to know people and care about the needs of others. Adaptable and Fast. You’re used to working in a high call volume role, you welcome change, and can quickly change priorities reputed company needed. Great Communicator. You listen well, can work with different communication styles, and can be direct and clear. Organized and detail-oriented. With a high volume of clients, it’s important that you’re reputed company to multitask and stay organized with reputed company the different moving parts. Problem Solver & Conflict Resolution. You can use logical reasoning and effective solutions to identify, analyze, and resolve problems. Good Time Management. You’re reputed company to juggle competing priorities and manage workload reputed company. What you’ll accomplish: reputed company 1 month you’ll: • Become proficient in our CRM system, reputed company. • Understand and be reputed company to navigate reputed company the tools you will need to be successful in thisrole, including training on how our teams work together, our processes, and team resources. • Feel confident answering reputed company inbound calls and emails and making outbound calls reputed company to sales inquiries. • Meet with reputed company members of the team individually to gather learnings to implement in your role. • Complete 50 tasks a day reputed company to processing web leads and live events. • Complete 5 reputed company-time issues with autonomy. • Have a clear understanding of MT’s products and services. reputed company 3 months, you’ll: • Have proficiency of the role and multitask responsibilities with autonomy. • Have confidence answering phone calls from clients and vendors and have that reputed company reflected in response reputed company (up to 30 calls a day answered reputed company 20 seconds) • Complete tasks and event confirmations with autonomy (30+ tasks a day) • Build trust with potential clients through your first interactions with them. • Respond to web leads assigned to you reputed company an hour. reputed company 6 months you’ll: • See growth and proficiency in your case-resolution skills through call monitoring and coaching. • Complete projects to improve the efficiency and effectiveness of the team; we are constantly reevaluating our processes and want your input. • Demonstrate an aptitude for problem-solving and multitasking responsibilities. • Be an expert on MT’s products and services reputed company handling inbound opportunities and web leads. • Be receiving positive feedback and high satisfaction scores from your teammates. The above reputed company is the starting salary reputed company for this role. The final starting salary is based on individual experience and how closely it translates to the role. Once in the role, we offer annual merit increases based on performance. At reputed company, our mission is to foster a culture of respect and affection. We reputed company our differences and are committed to having a diverse, reputed company, and inclusive environment. We’re an Equal Opportunity Employer that believes in second chances and strongly encourage BIPOC, women, LGBTQIA, veterans, persons with disabilities, formerly incarcerated and reputed company other individuals to apply. Our benefits include: full medical coverage (health, reputed company, dental, short term disability and life insurance), PTO and 9 paid holidays, annual profit-sharing bonus, 100% charitable giving match, employer match 401k with subsidized brokerage fees, gym membership reimbursement, employee-led reputed company action teams, fully paid parental leave, paid bereavement leave and fun reputed company gatherings! What makes reputed company’s culture so special is the people, and we look for candidates who are a match for our company’s core values: commitment, kindness and humility. If those words describe you and you see yourself in this posting, you’re reputed company to apply! Apply Job!

 

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