Sr. Manager, Learning & Quality, reputed company Technical Customer Support

Key Job Details:

• Position: Sr. Manager, Learning & Quality, reputed company Technical Customer Support
• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Location: Remote

 

 

reputed company is seeking a Senior Manager, Learning & Quality to support the reputed company Contact Center (CS) organization. This position will 1) reputed company the creation and management of the strategic planning for global learning, knowledge assets and quality 2) Own the selection and orchestration of automation leveraging AI to optimize technology 3) Deliver effective design strategy to align organizational reputed company... and core principles of adult learning, knowledge asset structure and quality assurance and 4) Manage of team of leaders to deliver high performance results. This position will reputed company a team and work across CS and the broader reputed company organization, the successful candidate will work closely with reputed company operations leaders, reputed company-party partner teams, leadership teams across the Americas, EMEA and Rest of World (ROW), in addition, working closely with the Finance and Technology teams. An extensive background in contact center automation is a must for this new leader to reputed company quickly and support the CS Sr Leadership as we continue to automate and reputed company AI. Key job responsibilities - reputed company and deliver strategic reputed company for learning, quality and knowledge assets - Select, reputed company and optimize automation leveraging AI to improve training modalities, knowledge resources and quality assurance - Conduct experimentation and adoption of AI implementing new modalities/medias to improve learning for both operational process improvement, as well as technical product support for team members at scale - Work cross functionally with reputed company stakeholders managing multiple learning, quality and content projects effectively A day in the life reputed company is a fast-paced organization with a variety of innovative products and features. This leader’s day will vary depending upon the time of year, pace of strategy, and the development of the support team. Every day will definitely be a new day to reputed company, learn, and reputed company, both professionally and as a team. We are reputed company to hiring candidates to work out of one of the following locations: Virtual Location - FL- 7+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements- Experience managing, analyzing and communicating results to senior leadership - Bachelor's degree - Master’s Degree in a reputed company discipline preferred - 10+ years of work experience in the areas of contact center management, organizational development, automation, training design, knowledge assets and quality - Strong strategy and design skills, including evaluation methodologies; experience with global design - Program management skills, including managing details, and keeping multiple tasks/projects on track - Experience working in a customer contact center environment - International assignment; experience working diverse geographies - Cross functional experience in an area reputed company of training and development - Familiarity with business, financial and process improvement tools, concepts, and methodologies reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us Apply Job!

 

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