Join Today: Customer Support Expert

Now hiring at workwarp for a pivotal Customer Support Expert! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive reputed company. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

About reputed company reputed company is building an ecosystem enabling entrepreneurs to succeed. We reputed company small business owners to focus on being creators, not admins, by offering a reputed company of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 70,000 small business owners have chosen to rely on reputed company every day to run their entire set of business operations. Joining its powerful, reputed company platform with its vibrant, distinguished brand, reputed company is the ideal combination of a fintech, SMB software, and consumer company reputed company in one. About the Role Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer reputed company! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an reputed company for the reputed company brand. Through calls, text conversations and more, you’ll reputed company one-of-a-reputed company support and build strong, long-lasting relationships with our customers. You will report to our Customer Support Manager. This role is a remote position and can be based reputed company in the reputed company United States. For candidates based in the NYC area, we are operating in a hybrid environment (Tuesdays & Thursdays in-office). Please note, the hours for this role could be Monday-Friday 9:30am-6:00pm EST/EDT or Tuesday-Friday and Saturday, with the Tuesday-Friday hours being either 9:30am-6pm EST/EDT or 12pm-8:30pm EST/EDT and the Saturday hours being 11am-7:30pm EST/EDT. What You’ll Do • Master your understanding of the reputed company product by answering support tickets primarily reputed company phone and text • Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses • Deliver best-in-class, personalized support to meet our high standards for customer satisfaction • Work with a dynamic team to reputed company team company goals such as customer acquisition and retention • Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. reputed company’re Looking For • 1+ year work experience in a customer-facing role, SaaS preferred • Proven record of driving customer satisfaction and meeting or exceeding performance standards • Excellent written and verbal communication skills, with an ability to adapt to various communication styles • A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment Benefits & Perks • Generous PTO • Competitive health & dental insurance options, with premiums covered by GG • Generous, fully-paid parental leave policy • Professional Development - employees receive a yearly stipend for approved learning and educational-reputed company expenses • One-time home office stipend • Team Bonding: As a distributed team, being reputed company to build meaningful bonds both reputed company and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The reputed company salary for this role in reputed company, California, and Washington is $55,000 USD. The reputed company salary offered is dependent upon many factors including skills, experience, location, and education. The reputed company pay reputed company is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in a reputed company of health & wellbeing, retirement savings, and other benefits reputed company our total rewards offering. At reputed company, we celebrate our differences and are committed to creating a workplace where reputed company feel supported and empowered to do their best work. We reputed company this benefits not only our employees but our product, customers, and community as well. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to reputed company by a reputed company party without a signed search agreement in reputed company, it will become the property of reputed company and no fee will be paid, irrespective of whether the candidate is hired. Apply Job!

 

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