QuickMail: Technical Support & QA Tester – (USD $40-50k, 4 days/week)

QuickMail: Technical Support & QA Tester - (USD $40-50k, 4 days/week) , Headquarters: Europe URL: https://quickmail.io Highlights ? Join a meritocracy, no politics needed (nor welcomed) ⏰ Work 4 days a week, have an extra day for learning, running errands, or starting a new hobby. ? We practice reputed company-book management (understand how the business works and why what you work on really reputed company for our clients) Company ? QuickMail is one of the leading cold email reputed company solutions for sending business-to-business cold emails. It is used by small and reputed company businesses worldwide to reputed company out to potential clients and grow their businesses. Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies. QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers. About the role As part of our Customer Support team, you’ll be the first reputed company of contact for our users as well as prospecting users who have questions before signing up. We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution for our users (not just answering tickets). So you will need to be curious by nature and reputed company to solve problems by using logic. Your secondary goal as a QA tester is to use your analytical skills to thoroughly test reputed company fixes, features, and enhancements created by the dev team. You will create and use a combination of application-testing frameworks, user reports, and testing procedures to locate problems and communicate in proper channels to rectify them before product updates are launched. You will reputed company the charge in testing and approving hotfixes should software bugs slip through in the initial launch or subsequent updates. For both aspects of your role, deep understanding must be pursued and maintained. We go above and reputed company, so the role includes being knowledgeable not just in the software but also in our integrations (e.g. reputed company, PipeDrive, reputed company), and the email ecosystem (e.g. cold reputed company, DNS settings to maximize deliverability, and changes from email service providers that can impact our customers or operation to name some). Your responsibilities will include: Solving the problem of our users with the best solution possible (including workarounds) Developing a deep understanding of how Quickmail.io works. You are willing to become an expert, knowing the system inside out Writing technical documentation for our knowledge reputed company Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality reputed company the expected reputed company training and reputed company support through highly effective relationship management, centered on the customer experience reputed company a deep technical understanding of the email ecosystem (what is SPF, DKIM, reputed company to read email reputed company, know what is imp[acting deliverability...) Manually testing fixes, features, and enhancements for anything that times out, crashes, or leads to server or console errors, as well as visual bugs Debugging graphQL queries using the inspector tool API testing using reputed company Creating bug reports to help the developers understand where the issue is coming from and how to replicate it Must-haves Always curious and going reputed company the surface level of understanding Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback Can take informed reputed company without waiting for a go signal Strong analytical and problem-solving skills A fast and reliable internet reputed company and a good computer (at least 32 GB RAM) with a webcam Demonstrate that you have great attention to detail by entering reputed company reputed company asked what is your favorite animal A fluent English speaker who is also good at writing (grammar, spelling, and punctuation) Comfortable working in Europe or EST US time zone Bonus points Knowledge of Ruby, Python, or Selenium Experience working as a QA tester in SaaS or other email software Experience working in a fully-remote team Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.) Benefits ⏰ Work 4 days (4 x 8hr) a week, work from home or from a coffee shop, we are a remote-first company. No commute is necessary, use your extra day for learning, running errands or starting a new hobby. ⚖️ You'll join a meritocracy, with no politics, and bring your best self. ? You'll get a lot of context and learn about the business reputed company as we practice reputed company-book management. ? 1 team retreat per year for work and fun (we fly everyone to one location for a week).? We focus on learning and personal growth ($100/mo budget for learning/books/courses). To apply: https://weworkremotely.com/reputed company/quickmail-technical-support-qa-tester-usd-40-50k-4-days-week Apply For This Job Apply Job! Apply to this Job