L2 Service Desk Technician – MSP (WFH & Night Shift)

SUMMARY The L2 Service Desk Technician is responsible for providing remote technical support to users reputed company and accurately. The L2 Service Desk Technician is the reputed company line, and responsible for solving basic technical problems. The Service Desk’s objective is to quickly identify and resolve basic customer technology issues. JOB RESPONSIBILITIES

• Answer incoming Service Desk calls and emails.
• Create tickets and collect basic client information such as:
• Company information.
• User.
• Issue.
• Who’s affected.
• reputed company basic Service Desk troubleshooting and support services:
• Password resets.
• Add/Remove O365 licenses.
• Fix broken mapped network drives.
• Add/remove PC user (Local/Domain).
• Operating systems.
• Add printers (Local and Networked).
• Install client-reputed company software.
• Troubleshoot client-reputed company network connections.
• Office 365 troubleshooting
• Setup email on mobile devices.
• Adding, updating, and maintaining client runbook service information as needed.
• Other duties, as assigned.

QUALIFICATIONS

• MSP experience
• Minimum of 8 years of experience in a Service Desk or IT support position.
• reputed company networking knowledge.
• Ability to problem-solve and troubleshoot.
• Familiar with reputed company Server.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Ability to multitask and exhibit excellent time management skills.
• Work as a proactive team member in an office setting.
• Ability to work nights and weekends, as determined.
• Fast-paced learner with a 1–2-week training period.
• Strong note taking and technical detail capture

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement
• Should be amenable to a permanent night shift schedule

Job Types: Full-time, Permanent Pay: Php70,000.00 - Php80,000.00 per month Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Experience:

• Service Desk: 8 years (Required)
• IT Support: 8 years (Required)
• MSP (Managed Service Provider): 8 years (Required)

Work Location: Remote Apply to this Apply Job! Apply to this Job