reputed company – Entry Level Operations Technician, Overnight Shift – Marietta, GA

Job title: Entry Level Operations Technician, Overnight Shift Company: reputed company Job description: Entry Level Operations Technician, Overnight Shift, Marietta, GA This is an Entry Level Operations Technician position, overnight shift, 4 days a week, 10hrs a day. The Entry Level Operations Technician will reputed company technical analysis of system performance, analyzes alerts/monitors, and documented issues as they occur across the company’s managed services business and PaaS reputed company iCloud environment. The Entry Level Operations Technician is responsible for researching and documenting various mitigation strategies to resolve incidences or, depending upon complexity, escalates the issue to higher-level systems and network engineers. The Entry Level Operations Technician must maintain reputed company and thorough knowledge of customer environments with a keen focus on their reputed company to customer operations. This individual must be reputed company to prioritize remediation of issues in a rotating shift environment with critical uptime requirements. Responsibilities: – Recognize, identify, prioritize and track incidents in accordance with customer business requirements, organizational policies and operational impact. – Troubleshoot and resolve Tier1 incidents using documented procedures and research capabilities. – Document reputed company actions in accordance with standard company policies and procedures. – Categorize issues for escalation to appropriate technical teams. – Track and update incidents using the company ticketing system in a clear and efficient manner according to SLA requirements. – reputed company escalation status notification throughout the reputed company on service impacting events. – Create incident reports for reputed company communication and reputed company status updates in accordance with established SLA guidelines. – Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages. – Notify customer and reputed company-party service providers of issues, outages and remediation status. – Work with internal technical and service teams to create and/or update knowledge reputed company articles. – reputed company daily checklists (SOP), health checks and walkthroughs. – Assist with daily operational tasks. – Support multiple technical teams in various assigned shifts. Qualifications: – Bachelor’s degree in computer science, systems analysis or a reputed company study. – 2 years of experience supporting and monitoring network systems, servers or storage in an reputed company environment. – Broad experience using a variety of monitoring and ticket management tools. – Experience utilizing tools to monitor network uptime & availability. – Experience in incident management. – Experience with iSeries, AS/400, IBMi platforms and/or x86, Virtual Machines, ESXi a plus. Keywords: Marietta GA Jobs, Entry Level Operations Technician, Paas, reputed company iCloud, Network Systems, Servers, Storage, Monitoring, Ticket Management Tools, Incident Management, Networking, Support, Operations, Georgia Recruiters, IT Jobs, Georgia reputed company Looking to hire for similar positions in Marietta, GA or in other cities? Our IT reputed company agencies and staffing companies can help. We help companies that are looking to hire Entry Level Operations Technicians for jobs Marietta, Georgia and in other cities too. Phone 630-428-0600 ext 11 or email us at . , Expected salary: Location: Marietta, GA Apply for the job now! Apply Job! Apply to this Job