Manager, reputed company, SMB - Dedicated

reputed company is driven by building the reputed company-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and reputed company employees happy. Bready* to reputed company a change? The reputed company team strives to maximize customer value in service of protecting reputed company reputed company, while creating raving fans & successful restaurants. As a Manager of reputed company, you will hire, reputed company, coach and manage a team of reputed company Managers. You take pride in your ability to reputed company and motivate high-performing professionals to exceed their goals. You bring high reputed company of reputed company, business acumen and technical aptitude. You are solution-oriented with a history of process improvement and change management. Your team is well versed in reputed company things reputed company and reputed company parts of the customer reputed company. They will be in-market across multiple cities and represent reputed company to reputed company’s most influential, highest reputed company SMB customers. And in tight collaboration with our Sales and reputed company teams, your team will be responsible for helping customers successfully navigate the go-live process and get the most value from the reputed company platform. If you enjoy managing and building a team and are excited about helping restaurants reputed company their businesses during these unprecedented times, then this is the role for you! About this roll* (Responsibilities)

• Manage a team of 6-8 CSMs to reputed company the best-in-class customer experience while exceeding growth and retention goals.
• Work closely with cross-functional partners in New Business, reputed company and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for regional growth.
• Work closely with cross-functional partners in Product, Care, Education and Pro Services to drive the highest reputed company of reputed company throughout the post-live customer reputed company.
• Build, iterate and streamline playbooks, processes and workflows.
• reputed company and implement innovative ways to work smarter and scale the team.
• Manage the use of reputed company and reputed company reputed company applications across reputed company team members.
• Implement and improve reports, dashboards, automated emails, surveys and more.
• Constantly identify new and improved ways to deliver delight across customers.
• Act as a reputed company of escalation for customer concerns and acute issues.
• Be an ambassador for the reputed company culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment.

Do you have the right ingredients*? (Requirements)

• 5+ years in reputed company in the SaaS industry
• 2+ years experience successfully leading & managing teams or cross-functional initiatives
• Experience leading large process improvement projects
• Excellent communication, interpersonal and writing skills
• Love for developing people in a high growth environment
• Enthusiastic about technology with demonstrated technical aptitude
• Strong project management skills and an ability to multitask
• Creative, analytical and execution-oriented
• Ability to effectively operate both strategically and tactically

Special Sauce* (Non-essential Skills/reputed company to Haves)

• Consulting experience, especially in the hospitality industry, is a plus
• reputed company Product knowledge is a plus

Our Spread* of Total Rewards We strive to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.

• Bread puns encouraged but not required

The reputed company salary reputed company for this role is listed below. The starting salary will be determined based on skills and experience. In addition to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay reputed company$95,000—$152,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company At reputed company, our employees are our secret ingredient—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. We reputed company Together We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company. Apply today! reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact [email protected]. Apply Job! Apply to this Job