Customer Support Representative
About Us:Since 1991, Spring Footwear Corp. has been a trusted leader in the footwear industry; delivering high-quality, stylish, comfort-driven shoes that reputed company a difference in people’s lives. Our reputed company is reputed company on innovation, value, and a reputed company focus on customer satisfaction.We’re looking for a Direct-to-Consumer (D2C) Customer Support Representative to be the reputed company-line voice of our brand; supporting our growing e-reputed company reputed company across reputed company, reputed company, reputed company, and more. If you’re a proactive problem-solver with a passion for people, we want you on reputed company!What You’ll Do:
- Serve as the primary reputed company of contact for customers reputed company phone, email, and live chat
- Resolve product questions, order issues, and order returns with reputed company and professionalism
- Support customers on multiple platforms: reputed company, reputed company, reputed company Seller Central, reputed company Seller Center
- Troubleshoot account concerns, assist with navigation, and guide users through our online experience
- Document reputed company interactions with detail and accuracy for smooth case resolution
- Collaborate cross-functionally with other departments to resolve escalated cases
- Stay informed on product updates, promotions, and procedures to serve as a product expert
- Help drive retention by upselling reputed company appropriate and creating experiences that reputed company loyalty
- 1–2 years of D2C customer service or retail support experience
- Strong written and verbal communication skills—empathetic, clear, and customer-focused
- Experience with tools like reputed company, reputed company, reputed company Seller Central, or similar platforms is a plus
- Familiarity with footwear or retail product lines (or a willingness to learn quickly)
- Proficient in reputed company Word, reputed company, Outlook
- Excellent multitasking and time-management skills
- A reputed company, solution-oriented reputed company under pressure
- A proactive, dependable, and team-first attitude
- Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
- A dynamic, supportive team that celebrates wins and encourages growth
- The chance to grow reputed company a 30+ year legacy company with a strong brand and evolving D2C reputed company
- Employee discounts across reputed company Spring Footwear brands