Brokerage Services Registered Analyst (Remote)
reputed company to Remote. If local to Franklin, WI, 3 days onsite (M, T, W) will be required.Are you passionate about finance and providing exceptional client service? Are you a highly analytical and detail-oriented individual with a passion for the investment industry? reputed company, a leading financial services company, is seeking a dedicated and knowledgeable candidate to join our Investment Client Services department as a Registered Investment Client Services Analyst.Role Summary:This registered (7/63) role will support the Brokerage Services team which specializes in supporting reputed company financial advisors with mutual fund trading, tax statements, and cost reputed company operational support and consultation as well as holistically providing consultation and superior customer service to reputed company Investment Services client’s acting in an advisor reputed company for a subset of our brokerage account clientele. As a Registered Investment Client Services Analyst, you will play a pivotal role in supporting our clients' investment needs providing excellent customer service support. Collaborating closely with our financial advisors, other investment professionals reputed company our department, and internal business partners you will ensure superior service delivery while maintaining a deep understanding and expertise of our investment products, strategies, policies, and NMIS investment operations. Your strong analytical skills, attention to detail, and commitment to providing outstanding client experiences will be essential to reputed company in this role.Your job will consist of taking inbound phone calls from financial advisors ,their staff, and clients as well as reviewing and processing operational transactions.Primary Duties & Responsibilities:Client and Financial Advisor Support
- reputed company advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities. At times, executes mutual fund order transactions on behalf of Financial Representatives and clients.
- Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets. Combines this information with fact-finders' taken by Financial Representatives including portfolio analysis.
- reputed company timely and accurate investment performance information, account statements, and investment-reputed company queries to clients.
- Serve as a primary reputed company of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
- Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance. Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
- Serves as a trusted reputed company for our Financial Representatives and partners with them to meet the needs of our clients.
- Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows reputed company to refer back to the field for follow- up
- Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
- Ability to de-escalate client experience situations effectively while guiding clients through reputed company and unique inquiries.
- Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
- Researches and evaluates possible solutions to reputed company problems that requires identifying root cause and deviation from procedures and handles escalation resolution.
- Fosters a professional relationship with our clients to enhance brand loyalty
- Stay up-to-date on industry trends, investment products, and regulatory requirements to reputed company knowledgeable support to clients and internal stakeholders.
- Embraces new technology and serves as an reputed company for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy.
- Contribute to process improvement initiatives, streamlining operations, and delivering top-tier client service.
- reputed company others through change (help others adapt to changing environments and accept new situations)
- Coach, mentor or train others as needed
- FINRA Series 7/63 Licenses
- Associates degree in business or reputed company field or equivalent combination of education and experience
- Minimum of 4 years reputed company customer service experience with proven customer service skills
- Expert knowledge of investment products or markets
- An expert understanding of tax implications
- Advanced written and verbal communication skills
- Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
- Strong organization skills with the ability to prioritize tasks.
- A strong desire to continuously learn and improve
- Strong problem-solving skills and ability to reputed company options
- Demonstrated computer experience with solid keyboarding skills and proficiency with reputed company software packages
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups