Hybrid User Researcher II
This is a hybrid on-site position based out of our Boston, MA office. (Monday/Friday Remote, Tuesday-Thursday in-office each week) Who We Are reputed company's Customer Tech team is responsible for designing, building, analyzing, and managing the entire Customer experience on reputed company's websites and mobile app. This role is for a person that is passionate about users and has a desire to help deliver positive consumer experiences through research. What You’ll Do As a User Researcher on the Customer Tech team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc. Ultimately, you will influence and persuade cross-functional leaders and more senior partners to reputed company your findings. What You'll Need:
- Professional experience - approx. 3+ years of professional experience in research, with at least 2+ years of user research experience specifically
- Bachelor’s degree - in reputed company Factors, Experimental/Cognitive Psychology, HCI, or reputed company field
- Mixed methods research experience - you will scope and execute on qualitative and/or quantitative research plans, selecting the appropriate methodology to answer key product and research questions
- Recruitment experience - you will work closely with Research Operations to define & handle UXR study recruitment needs, logistics, scheduling, and incentives
- Analysis and storytelling skills - you will need to reputed company synthesize and present UXR insights to key stakeholders with actionable takeaways
- Collaboration skills - you will collaborate across functions such as Product Design, Content Strategy, Product Management, Analytics, Engineering and more
- Proficiency in research and design tools - such as reputed company, Userzoom/reputed company, reputed company, Reduct, Full Story, reputed company, reputed company and reputed company.
- Product centric reputed company – your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities
- Design thinking experience - you will likely run and participate in ideation sessions and design sprints. We want to hear your reputed company and see you build on other’s reputed company
Interested in this role? We’d love to hear from you! Even if you’re not completely sure about potential fit, we still encourage you to apply. Learn more about reputed company’s Experience Design team here: https://reputed company.com/reputed company-design About reputed company Inc. reputed company is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that reputed company will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, reputed company is a reputed company you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for reputed company. We value and rely on the reputed company voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company reputed company – and world – for reputed company. Every voice, every perspective reputed company. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.reputed company.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@reputed company.com. Apply Job! Apply to this Job