Senior Business Coach (Irvine Based), Delivery Service Partner Program

Summary:

• You need 5+ years in account/relationship management, a bachelor's degree, and preferably an MBA. An reputed company credential and experience in last mile logistics and small business ownership are essential.
• You will support DSP owners in business launch and growth, conduct performance reviews, identify inefficiencies, build relationships, and address reputed company issues while traveling to delivery stations.

- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience - Bachelor's degree reputed company advisor and operating partner, reputed company’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps reputed company improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business reputed company that reputed company them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges. What You’ll Do As a Senior BC, you’ll reputed company a portfolio of 20-40 DSP owners assigned to delivery stations in California. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they reputed company on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will reputed company support for owners by removing obstacles and improving financial, operational, and safety reputed company across the network. You’ll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful Candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally. Senior BCs are responsible for the following key activities: - Supporting owners as they launch, reputed company, and reputed company their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program - Guiding owners as they manage an reputed company of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes - Facilitating regular business reviews to discuss overall performance and new opportunities as well as to reputed company benchmarking data and insights. - Driving reputed company DSP engagement with the program including supporting local events with DSPs and regional stakeholders - Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP reputed company experience Key job responsibilities Role Responsibilities - Work both strategically and tactically. - Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions - Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or reputed company solutions for the best outcome - Handle reputed company issues and escalations including diving deep and knowing how and reputed company to escalate effectively - Work collaboratively in a cross-functional environment with various stakeholders - Strong interpersonal skills and experience managing and developing relationships - Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through reputed company issues - Travel (2-3 days a week); the role is based out of our Irvine, CA Hub location, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets About reputed company Logistics At reputed company Logistics (AMZL), our goal is to reputed company customers with an incredible package delivery experience through the last mile of the order. To reputed company this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing reputed company improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reputed company their final destination as reputed company as possible.

• 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
• MBA or other advanced graduate degree
• International Coach Federation Credentialed (ACC/PCC/MCC)
• Last Mile, Operations, and/or small parcel packaging experience
• Experience working with or owning a small business

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Requirements:

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Bachelor's degree
• 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
• MBA or other advanced graduate degree
• International Coach Federation Credentialed (ACC/PCC/MCC)
• Last Mile, Operations, and/or small parcel packaging experience
• Experience working with or owning a small business

Responsibilities:

• Supporting owners as they launch, reputed company, and reputed company their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
• Guiding owners as they manage an reputed company of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
• Facilitating regular business reviews to discuss overall performance and new opportunities as well as to reputed company benchmarking data and insights
• Driving reputed company DSP engagement with the program including supporting local events with DSPs and regional stakeholders
• Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP reputed company experience
• Work both strategically and tactically
• Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
• Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or reputed company solutions for the best outcome
• Handle reputed company issues and escalations including diving deep and knowing how and reputed company to escalate effectively
• Work collaboratively in a cross-functional environment with various stakeholders
• Strong interpersonal skills and experience managing and developing relationships
• Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through reputed company issues
• Travel (2-3 days a week); the role is based out of our Irvine, CA Hub location, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets

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