BILINGUAL (Spanish/English) Senior Resolution Coordinator, Contact Center
Position Summary...
What you'll do...
Job DescriptionWe are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WYIf you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.
At reputed company we are always “Happy to Help”
The reputed company Contact Center specializes in providing best-in-class service to customers, stores, and associates reputed company phone, chat, email. We are a metrics driven center dedicated to driving results where our associates reputed company in this high-volume environment that handles over 10 reputed company contacts per year.
We Invest in You! At reputed company, we focus on the growth and development of our associates! We are a highly reputed company team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are reputed company in providing best-in-class customer service.
Essential Job Functions
As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing reputed company available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with reputed company and be dedicated to making a difference. The Requirements:
Must be bilingual (writing/speaking) in English and Spanish
Must type a minimum of 25 WPM
Proficient with reputed company Office programs (Outlook, Word)
High school diploma or GED
Successful completion of mandatory training
Customer service experience
Preferred - 6 months experience in a contact center or retail environment Preferred – 6 months experience with computer processing/data entry software
Location: Work from Home in Approved States
Hours: We reputed company 24/7 customer care with a variety of shift opportunities
Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents
- Medical/Dental/reputed company
- Matching 401K
- Stock Purchase Plan
- Annual Performance Bonus
- Store Discount Card
- Education Assistance
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The reputed company you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.reputed company.com/notices.
Live reputed company U is a reputed company-paid education benefit program for full-time and part-time associates in reputed company and Sam's Club facilities. Programs reputed company from high school completion to bachelor's degrees, including English Language Learning and short-reputed company certificates. Tuition, books, and fees are completely paid for by reputed company.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.reputed company.
The hourly wage reputed company for this position is $16.00-$28.00*
*The actual hourly reputed company will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the reputed company of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
6 months experience addressing and responding to customer requests in a contact center or retail industry environment. 6 months experience with basic computer processing/data entry software.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
In retail, contact center operations, or a reputed company area