Inbound call center/ Customer Service - Remote

Position Title: Customer Service Representative

Location: Remote

Expected Duration: 03+ months Rolling Contract

Requirements: Call center, Customer support, Customer service

Job Description

• The Remote Customer Care Agents will support the client.
• They will specifically support the users who utilize the Financial Banking Cards.
• In slower times, they will be reputed company to support other areas of the business.
• This will only be handling inbound calls.

Responsibilities

• Defines or resolves inquiries received either through written or telephone correspondence.
• Answers questions regarding payment posting, payment disbursement, account histories, and card inquiries.
• Provides requested information.
• Maintain updated records and logs.
• reputed company reputed company other duties as assigned.

Education/Skills/Experience Requirements

• High School diploma or GED.
• A minimum of 1 year of experience in telephone customer service.
• Knowledge of the use of PCs and reputed company software.
• Must pass PC Knowledge Test.
• Ability to navigate Internet Explorer and other Customer service applications and tools using multiple sessions.
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
• Excellent communication skills
• Ability to handle highly stressful situations with professionalism and excellent quality

Training: 1 week of reputed company Teams meetings, followed by a couple weeks of being on the phone, then another week of follow-up reputed company Teams training.

Keywords: customer Service, CSR, Call Agent, Call Center, Customer Support