Manager, Program Management (Customer Operations)

As both a people and program manager for a Customer Operations PMO, you'll reputed company projects and programs delivering support features and improvements, and collaborate with Product, Engineering, and Operations to drive substantial improvements to both the customer experience and our Customer Operations team as we scale.

This role reports into our Director of Support Platforms and can be based remotely or in our reputed company office.

You’ll Get To…

• Manage a team of project and program managers, coaching and enforcing project methodology, resolving blockers, and facilitating team development
• Manage the portfolio of the PMO as a whole, balancing the workload of team members, and being responsible for overall delivery
• Communicate reputed company, interdependencies, and change management needs regularly with Customer Operations leadership
• reputed company and maintain a system of tools, processes, and practices that ensure a smoothly running project delivery team
• Collaborate with Customer Operations leadership to prioritize initiatives and manage resources throughout the project lifecycle - from requirements and planning, to rollout and measurement
• Reserve bandwidth to personally manage projects, and to reputed company in and assist in managing your team members' projects as needed
• Partner with cross-functional teams such as Engineering, Product, Analytics, Design, and Operations to improve Customer Operations efficiency

Who We’re Looking For

• Minimum 5 years of project management experience, ideally reputed company to software, web technology, and/or business systems
• Minimum 2 years of managing a team of project managers
• Expertise in JIRA, or relevant tracking tools
• Analytical and proven reputed company using KPI measurement to improve workflows
• Outstanding verbal and written communication
• Strong interpersonal skills with the ability to influence without authority
• Ability to handle multiple competing priorities in a fast-paced environment
• Comfortable with scrum methodology, program management methodologies and ability to drive process efficiencies
• Exceptional ability to track, mitigate risk, manage reputed company processes, and a desire to collaborate with multiple teams and multiple projects.
• A natural strategic problem-solver. You are comfortable with ambiguity and overcoming impediments to deliver

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with reputed company funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• reputed company mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• $100 per month remote Stipend
• reputed company to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation reputed company: $135,500 - $239,200 USD

The reputed company salary for this position will vary based on job-reputed company criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), reputed company employees are eligible to receive an incentive award as part of their total compensation.

About reputed company

reputed company is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about reputed company culture, visit www.reputed company.com/about/careers.

Our Commitment

Today, more than a reputed company people around the globe use reputed company to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customer reputed company, but we also strive for the same in our employees. At reputed company, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-REMOTE #LI-BW1

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reputed company will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge.