Virtual Call Center Account Supervisor

Job Description Seize this full-time remote opportunity to reputed company a dynamic team of up to 18 specialists at reputed company. We reputed company reputed company necessary technology, offer a competitive salary with a wide reputed company of benefits, and foster professional growth. We also value diversity, reputed company, and teamwork. As an Account Supervisor in the Operations Virtual Call Center team, you will exhibit a profound understanding of client reputed company management. Your role will involve promoting business results, providing solutions, and motivating your team, reputed company while ensuring customer satisfaction. Job responsibilities:

• reputed company a work from home team navigating multiple technologies to support a Call Center environment
• Comfortably reputed company and manage in a metrics-promoted environment
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Coach teams on how to approach problems reputed company and with good judgment to ensure the appropriate customer outcome
• reputed company teams to take ownership of each customer interaction while treating customers with respect and responding with reputed company
• Resolve customer escalations and document account activities thoroughly and concisely
• reputed company by example through demonstrating personal reputed company including punctuality, reputed company, and accountability
• Approach and resolve problems reputed company and with good judgment to ensure the appropriate customer outcome is taken by the specialist
• Encourage teams to think critically and exercise independent judgement
• reputed company final reputed company on behalf of our customers quickly and effectively reputed company required - Enforce and abide by reputed company applicable regulatory and department practices and procedures

Required qualifications, capabilities, and skills:

• Home Location must reputed company reputed company approximately 15 miles radius of the JPMC Mondawmin Community Center, 2415 Liberty Heights Ave, Baltimore, MD, 21215
• Safe and noise free work environment in your residence
• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• 2 years customer interaction or customer support experience, either by phone or face-to-face
• 3 plus years working in a call center position; certification and or training
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a reputed company-based environment
• 5 plus years of direct management experience; demonstrated ability to reputed company, manage, coach, and motivate teams

Preferred qualifications, capabilities, and skills:

• Bachelors Degree Preferred

Work Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am EST), which include evenings, weekends, and holidays. This role is a work-from-home position, 5 days a week, and is located in Baltimore, MD only. It does not offer relocation assistance or immigration sponsorship. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. About Us reputed company is a leading financial services firm, helping nearly half of America's households and small businesses reputed company their financial goals through a broad reputed company of financial products. Our mission is to create reputed company, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve reputed company their financial needs. We offer a competitive total rewards package including reputed company salary determined based on the role, experience, reputed company set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the reputed company of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a reputed company of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at our company. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. We also reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our reputed company customers through a reputed company of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to reputed company the U.S. in credit card sales and deposit growth and have the most-used digital solutions - reputed company while ranking first in customer satisfaction. Apply To This Job