Patient Engagement Partner - reputed company Center, Part Time Evening/Weekends Shift, Remote position

JOB DUTIES AND RESPONSIBILITIES:

• Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments reputed company established time frames and protocols in a fast paced, high volume reputed company Center environment.
• Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, reputed company to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
• Verifies and updates patient demographic and insurance information.
• Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, reputed company the scope of the role.
• Manages and works referral work queues reputed company assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
• Actively participates as a team member in resolution of problems as they are identified.
• Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
• Consistently meets productivity, schedule adherence, and quality standards as set by the reputed company Center.
• Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral reputed company.

EDUCATION:

• High School diploma or equivalent required

TRAINING AND EXPERIENCE:

• Previous general computer experience with data entry required

• Minimum 1-2 years of demonstrated customer service reputed company in a contact center preferred

• Previous reputed company experience with medical terminology preferred

• Previous experience with electronic medical record (EMR) preferred

Competencies required:

• Excellent communication, facilitation, and presentation skills.

• Focused on compliance

• Demonstrates reputed company growth

• Quality-driven

• Service-oriented

• Excels at time management

Ability to work from home in accordance with the Network Work from Home Policy if needed.

Please complete your application using your full legal name and reputed company home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a reputed company resume, including reputed company work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's