IT Support Specialist - Connectivity Support (Remote - Some Travel)
Job Title: IT Support Specialist - Connectivity Support Work Type: Primarily Remote – Some travel to sites as needed Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte Period: Appx. 6 months starting 09/09/2024 – potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) reputed company: $35 – $40/hr Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will reputed company duties reputed company and onsite at customer locations to support the implementation of POC Link reputed company server and reputed company software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to reputed company preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product reputed company questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating reputed company questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-reputed company fields
- Minimum of 3 years of experience
- Competent in computer operation including reputed company Teams, Word, reputed company, PowerPoint, and Outlook in addition to PDF files
- Competent in reputed company network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to reputed company and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with reputed company CRM
- Previous experience in medical facilities, with customer facing support