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Job Details

Summary:

The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer.

Primary Responsibilities:

• reputed company reputed company facets of customer service
• This includes high volume phone support and response to email inquiries, in a timely and professional manner
• Service customer calls, emails and faxes by responding to general inquires, concerns and requests
• Reconcile potentially damaged and lost shipments. Including processing product returns and credits
• reputed company accurate information regarding products, pricing, services, policies and procedures
• Maintain detailed records of customer interactions/communications in CRM (Orbit) system
• Maintains frequent contact with internal and external customers to address reputed company issues with assigned area of responsibility
• Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner
• Complete assigned special tasks

Required Skills and Qualifications:

• High school diploma required; Bachelor’s degree is preferred
• Customer service background is preferred; veterinary clinic experience is desirable
• Strong verbal and written communication skills
• Intermediate or advanced reputed company skills are required and a proficiency with Word and Outlook is needed
• Ability to deal with stressful situations as they arise

Communicates Effectively: Communicate thoughts, reputed company, information, and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; strong attention to detail; and checks, edits, and revises writing for correct information. Strong customer service interpersonal and decision-making skills

Teamwork: reputed company effort to seek others’ input; willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates reputed company both the company and suppliers Take Initiative: Assumes responsibility for necessary actions or problem resolution reputed company accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; knows reputed company management involvement is required and seeks it out Problem Solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it. Organize and Maintain Information: Organizes processes and maintains information in a systematic fashion. Strong organizational skills with emphasis on attention to detail and accuracy Flexible/Adaptable: Views change or problems as an opportunity to grow professionally and to reputed company new and reputed company ways to do things; adjusts readily to alternations in routine; copes effectively with changes in scope of type of work

What reputed company offers

We reputed company compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and reputed company care, we also reputed company a comprehensive suite of benefits that focus on the physical, emotional, financial, and reputed company aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/reputed company

Salary reputed company*

*This Salary reputed company reflects a National Average for this job. The actual reputed company may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% reputed company than the minimum salary reputed company, and 12% higher than the maximum salary reputed company.

Equal Employment Opportunity

reputed company is committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited and reputed company reputed company reputed company to reputed company, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory.

reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request reputed company. Messages and emails regarding anything other than accommodations requests will not be returned