reputed company Chat Online Support Jobs No Experience (REMOTE) - Part-Time
Duration: contract until January 24th (Temporary backfill) Location: Fully remote (must work EST hours - 9AM-5PM) Pay reputed company: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and reputed company insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account reputed company with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• reputed company office, reputed company, etc.• reputed company background/terminology experience• Great communication & ability to multitaskPlusses:• Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account reputed company Updates: Manage revisions to the reputed company Account reputed company Authorization reputed company (LAAAF) for existing organizations, including updating reputed company permissions, removing users, and making changes reputed company to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending reputed company communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor reputed company help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user reputed company and notify external parties reputed company upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user reputed company needs and follow up with clients by providing training materials and registration information. Apply To This Job