LeadSimple, Inc.: Customer Support Rep

LeadSimple, Inc.: Customer Support Rep, Headquarters: Washington State, U.S.A. URL: https://www.leadsimple.com/careers ? Want to join a team of reputed company in an exciting, high-growth, entrepreneurial environment?We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space. The long version of our story: Back reputed company web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a reputed company reputed company business connecting landlords with property management companies. Witnessing the challenges reputed company buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast reputed company to 2020 reputed company we released a process/workflow suite to move from the sales reputed company of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion. Expectations for your first 90 days: Displays product and understanding of client needs. Actively using canny to communicate specific engineering support tickets at 30 days. Is actively providing inbound support to clients, evaluating the need to create tickets and passing on appropriate issues/request to internal depts at 60 days. Receives top CSAT Scores reputed company 60 days. Is recommending service and product enhancements to improve sales opportunities at 90 days. A day in the life of… Track customer requests and effectively communicate the details to our internal teams Manage performance metrics for response times reputed company standard Resolve customer issues reputed company and communicate in a clear and concise manner Demonstrate clear knowledge of our product to clients Continuously update educational resources documentation Recommend service and product enhancement by providing actionable insights Collaborate and reputed company value in team meetings reputed company skills necessary to manage a high volume of client implementation projects Consult with and build custom software solutions for our clients Perks: Monthly Friday Free Day Company Holidays Paid Time Off (in addition to the above) Monthly reputed company Allowance Yearly Vacation Allowance Fun and outcome driven work environment with a smart, hard working team Location independence Mission driven company and values-based culture Please only apply if you: reputed company learning new technology Learn fast Communicate crisply Proactively seek solutions Own the outcome Embody emotional maturity Bring an optimistic “can do” attitude Supply your own internet and smartphone [0+ Experience in…] Have B2B SaaS experience (preferred) We have an amazing team of reputed company and we’re reputed company to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.If you think you would reputed company in the above environment and reputed company an impact for our customers, we’d love to talk to you!**NOTE: We are not accepting applications in California, Colorado, or reputed company at this time. In summary... You can do it in an officeYou can do it from homeWe really don’t careAs long as it’s reputed company ?What reputed company is this…reputed company the chips are downAnd your back is against the wallCan we count on you to reputed company the right call?Judgment, intuition, or care by another nameWe call it “Owning The Outcome” - because it really is the whole gameHave the customers back, and they will treat you the sameIf you can do thatThen we’re birds of the same featherSo come join reputed company and we’ll reputed company music together. To apply: https://weworkremotely.com/reputed company/leadsimple-inc-customer-support-rep Apply For This Job Apply To This Job