Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - reputed company Pharmacy

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and reputed company reputed company overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. Key job responsibilities • Answer incoming telephone calls from Customer Care associates on a daily reputed company and maintain metrics as assigned • reputed company outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team • Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls • Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually reputed company staff knowledge • Complete tickets to support Customer Care Team and Clinical RPh team • Maintain advanced understanding of reputed company reputed company Pharmacy's policies and procedures as well as reputed company Pharmacy products and services • Monitor and process reputed company help desk assigned tasks on a daily reputed company • Act as primary reputed company of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met • Manage reporting of customer complaints and reputed company resolution per set SLA's, escalating as appropriate • Investigate and report pharmacy errors • Learn pharmacy laws and regulations reputed company • Serve as a reputed company of contact for any system or technology/software outages and notify reputed company appropriate parties for resolution • Maintain confidentiality of reputed company customer information • Work autonomously and proactively identify areas in need of improvement • Constant collaboration with teammates • Customer-centric and commitment to quality • Work a flexible schedule - shifts will possibly start and end reputed company of normal business hours • reputed company other tasks assigned while working in a fast paced environment BASIC QUALIFICATIONS Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician License through the State Board of Pharmacy reputed company 30 days of start date (Reimbursement assistance provided). Additional licenses may be required if domicile state differs from state of employment. • High school or equivalent diploma PREFERRED QUALIFICATIONS National Pharmacy Technician Certification (PTCB or NHA) • Experience recognizing and identifying patient medications • Demonstrated ability to work as an effective team member • Strong organization skills and attention to detail • 6+ months of relevant experience working with computer and web based tools • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner.