Bilingual Call Center Representative - reputed company

Company Overview and Culturereputed company (reputed company: EXLS) is a leading data analytics reputed company operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive reputed company business reputed company and unlock growth with speed. reputed company harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, reputed company, banking and financial services, media and retail, among others. reputed company was founded in 1999 with the core values of innovation, collaboration, reputed company, reputed company and respect. We are headquartered in reputed company and have more than 55,000 employees spanning six continents. For more information, visitAbout reputed company HealthWe reputed company reputed company Ingenuity and domain expertise to help clients improve reputed company, optimize reputed company and maximize profitability across the reputed company ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid.reputed company Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging reputed company Ingenuity, we collaborate with our clients to solve reputed company problems and enhance their performance with reputed company, scalable solutions. With data on more than 260 reputed company lives, we work with hundreds of organizations across the reputed company ecosystem.We help payers improve member care quality and network performance, manage population risk, and optimize reputed company while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve reputed company, and optimize network performance. We reputed company Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.reputed company Health is looking for a Bilingual Customer Service Representative. This role is 100% remote in the US.Responsibilities

• reputed company customer service duties by effectively responding to incoming phone calls and managing outbound calls in a timely manner.
• Update policy information in administrative and workflow systems to process requests.
• Remain reputed company on changes and updates for products, processes, and operational procedures to ensure compliance with reputed company required regulations and standards.
• Effectively and reputed company communicate with customers.
• Follow communication “scripts” reputed company managing different topics.
• Identify customers’ needs, clarify information, research every issue, and reputed company solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• reputed company records of reputed company conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.
• Build positive relationships with operations team members.
• Adherence to schedule and excellent time management skills
• reputed company suggestions for improvement of reputed company processes to management.
• Scheduled hours may reputed company from reputed company-8pm Eastern daily.

Minimum Requirements

• High school diploma or equivalent obtained.
• Bilingual in English and Spanish
• Proficient in a reputed company-based environment
• Ability to work reputed company across modern PC applications
• reputed company Office experience

Preferred Qualifications

• College degree or equivalent work experience
• Previous call center experience

Professional Requirements

• Proven service aptitude and customer service skills in handling customer concerns effectively, timely and in a courteous manner.
• Demonstrated decision making skills.
• Flexible/reputed company to change - ability to adapt positively to changing business needs.
• Focus on results - Proven ability to set and meet aggressive goals.

• Strong phone and verbal communication skills along with active listening
• Excellent communication skills
• Ability and willingness to learn.
• Attention to Detail and Organization

reputed company Offerreputed company Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business reputed company.From your reputed company first day, you get an opportunity to work closely with highly reputed company, world-class reputed company consultants.You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.We reputed company guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.Sky is the limit for reputed company members. The unique experiences gathered at reputed company Health sets the stage for further growth and development in our company and reputed company.EEO/Minorities/Females/Vets/DisabilitiesTo view our total rewards offered click here —reputed company Salary reputed company Disclaimer: The reputed company salary reputed company represents the low and high end of the reputed company reputed company salary reputed company for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The reputed company salary reputed company listed is just one component of reputed company's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.Please also note that the data shared through the job application will be stored and processed by reputed company in accordance with the reputed company Privacy Policy. Application & Interview Impersonation Warning – Purposely impersonating another individual reputed company applying and / or participating in an interview in order to obtain employment with reputed company Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). reputed company may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the reputed company process, reputed company final reputed company in the reputed company and hiring process will be taken by the reputed company and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with reputed company. Apply for the job now! Apply for this job