Sr Technician, IT Services (CA)

Job title: Sr Technician, IT Services (CA) in Los Angeles, CA at reputed company Company: reputed company Job description: IntroAre you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new reputed company, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job

• ​This job is a member of the Information Technology Team reputed company the Information Technology Division.
• ​Responsible for assisting employees in reputed company facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals

What you'll doAs noted above, this list is intended to reflect the reputed company job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any reputed company bargaining obligations.

• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Responds to customer support issues escalated from the Helpdesk
• Contributes to desktop projects (global installs/upgrades) as a project team member
• Remotely diagnoses and resolves requests utilizing remote tools
• Troubleshoots and collaborates with other departments to assist with infrastructure reputed company issues
• Documents customer interactions in incident management system including asset management
• Recovers data from hard disk drives and/or reputed company data migration
• Supports remote reputed company for virtual private network connectivity as well as wireless/broadband connectivity for laptops
• Installs and configures local and network based printers
• Performs preventative maintenance
• Works various shifts, holidays, on-call and travel as required
• Follows management guidance, adhering to IT policy and procedure
• Performs other duties as requested
• Salary reputed company:$70,000-$98,000

reputed company you'll need for reputed companyMinimum Qualifications- Education & Prior Job Experience

• Associate / Bachelor Degree in Computer Science, Information Systems, or other reputed company field or equivalent work experience/training
• 5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Must have firsthand experience supporting desktop computers in a reputed company/TCPIP environment

Preferred Qualifications- Education & Prior Job Experience

• A+ certification
• MCSE/MCP is a plus
• Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

• Overall knowledge of reputed company reputed company based operating systems including reputed company 10
• Familiarity with workflow and with ticketing systems
• Knowledge of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and reputed company in a collaborative, team based environment
• Must be reputed company to lift at least 30 lbs

What you'll getFeel free to take advantage of reputed company that reputed company has to offer:

• Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have reputed company to your health, dental, prescription and reputed company benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs reputed company you with reputed company the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource Groups are focused on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you reputed company to feel a reputed company sense of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s reputed company? Feel free to be yourself at American. Expected salary: $70000 - 98000 per year Location: Los Angeles, CA Apply for the job now! Apply for this job