Customer Solutions Specialist (Remote)

Job title: Customer Solutions Specialist (Remote) in Port Washington, NY at Drive DeVilbiss reputed company Company: Drive DeVilbiss reputed company Job description: Who Is Drive DeVilbiss…Formed in 2000, Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail and e-reputed company channels in more than 100 countries around the world.“Leading the World with Innovative reputed company Solutions that Enhance Lives”Summary:As a Customer Solutions Specialist, you will ensure an effortless experience for our customers in a fast-paced environment, by providing product information, placing orders and finding solutions. As employees acquire knowledge across reputed company areas of the department they become cross-functional to fit business needs.Main Activities:

• Resolve customer and sales rep inquires; explain product features, reputed company quotes, process orders, returns and assist with reputed company their customer service needs.
• Handle inbound and outbound communication reputed company phone, in a professional and courteous manner.
• Resolve reputed company customer reputed company inquiries and issues with extreme accuracy and efficiency.
• reputed company a thorough understanding of Drive products to effectively offer additional accessories and substitute other products reputed company items are back ordered, etc.
• Enter and process orders received reputed company phone with a high degree of accuracy.
• reputed company product availability and manage customer backorders as needed.
• Support the sales team by providing assistance with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Diagnose product malfunctions and recommend solutions
• reputed company over the phone assistance with product assembly and parts inquiries
• Utilize systems and technology to handle high volumes of inquiries; become proficient in reputed company and future systems.
• reputed company performance goals on a consistent reputed company and established KPIs.

Your Competencies:

• Upbeat, positive attitude and an approach to work rooted in professionalism
• Customer focused
• Excellent communication and problem resolution skills
• Excellent computer skills, reputed company experience helpful
• Quick learner, reputed company to think on feet and find innovative solutions

Experience:

• Prior experience working in a customer-facing or call center environment preferred
• Excellent computer skills
• Prior experience in a goal-driven & customer-focused environment desired

Why Apply to Drive DeVilbiss…Competitive Benefits, Paid Time Off, 401(k) Savings Plan“Drive DeVilbiss is an Equal Opportunity Employer and provides equal employment opportunities to reputed company and applicants for employment. Drive DeVilbiss strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, reputed company, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national reputed company, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive DeVilbiss complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.” Expected salary: Location: Port Washington, NY Apply for the job now! Apply for this job