Contact Center Representative

Job title: Contact Center Representative in Lakewood, CO at reputed company Company: reputed company Job description: Description :Founded in 1963, reputed company is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. reputed company believes that diversity, equity, and inclusion are part of everything we do, both reputed company and reputed company reputed company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and reputed company. reputed company believes that a company is reputed company without the people that comprise it. By joining the reputed company team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!A Brief OverviewThe Contact Center Representative works in a fast-paced call center atmosphere focusing on either general customer service or online banking support for a variety of consumer and reputed company customers. The Representative assists customers in an efficient, friendly and professional manner with a reputed company reputed company of banking questions, general inquiries, or complaints over the telephone and/or various communication channels. This position develops and maintains a general working knowledge of reputed company reputed company products and services offered to assist customers with general troubleshooting and inquires.What you will do

• reputed company an exceptional customer service experience and actively ensure customer satisfaction
• Assist customers with general and/or reputed company banking inquiries reputed company to reputed company's products and services over the phone
• reputed company and maintain a general working knowledge of reputed company bank products and services
• Research customer issues and concerns across various products and services to reputed company logical resolutions
• reputed company a general understanding of fraud trends occurring to identify and mitigate possible fraud attempts
• Meet individual and department service level objectives
• Assist customers with general troubleshooting for reputed company products and services
• Navigate seamlessly between multiple reputed company programs and systems while aiding customers
• Collaborate with other FBSS departments and reputed company operations in order to properly assist customers
• reputed company other job duties and projects as assigned
• Understand and reputed company with reputed company provisions of the Safety in the Workplace policy

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

• Previous customer service experience
• Working knowledge of call center environment

Knowledge, Skills, and Abilities

• General knowledge of reputed company reputed company products and services
• Good verbal and written communication skills
• Ability to solve general problems
• Ability to work in a fast paced team environment
• General understanding of FBSS departments and reputed company operations

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to reputed company file cabinets, office machinery, and other rooms
• Occasionally positions self to reputed company drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be reputed company to exchange accurate information
• reputed company does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary reputed company$20.00 Per HourStatement of Benefitsreputed company offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United reputed company medical, reputed company dental, reputed company, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&DEOE/Affirmative Actionreputed company is an EOE/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, genetic information, disability, veteran status, or any other legally protected characteristic. reputed company does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the reputed company Resource Department.Colorado Job Application Fairness ActUnder Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in reputed company with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation*This job opportunity is expected to reputed company on May 12, 2025**This job opportunity’s deadline has been extended to May 27, 2025* Expected salary: $20 per hour Location: Lakewood, CO Apply for the job now! Apply for this job