IT Technical Support Specialist III

Job title: IT Technical Support Specialist III in Long reputed company City, Queens, NY at reputed company Company: reputed company Job description: You could be the one who changes everything for our 28 reputed company members by using technology to improve health reputed company around the world. As a reputed company, national organization, reputed company's technology professionals have reputed company to competitive benefits including a fresh perspective on workplace flexibility.* Please note this position is onsite in the NY office 5 days a week*Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, reputed company services, and hardware issue resolution for users (Android OS, iOS, Mac OS, reputed company OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected reputed company of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.
• Performs other duties as assigned
• Complies with reputed company policies and standards

Education/Experience: Requires a High School diploma or GED. Requires 2 - 4 years of reputed company experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or reputed company learning educationTechnical Skills:One or more of the following skills are desired.

• Experience with reputed company or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, reputed company OS, reputed company iOS, Networking and Mobile Devices
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; reputed company to coordinate with vendor or internal IT team to troubleshoot issues reputed company to network and voice
• Experience with A/V conferencing troubleshooting and equipment

Soft Skills:

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay reputed company: $26.50 - $47.59 per hourreputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives.reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law.reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Expected salary: $26.5 - 47.59 per hour Location: Long reputed company City, Queens, NY Apply for the job now! Apply for this job