Customer Service Representative I (Call Center)

Job title: Customer Service Representative I (Call Center) in Corvallis, OR at reputed company Company: reputed company Job description: This is a hybrid position that will consist of both remote and onsite work in Corvallis, OR.JOB SUMMARY/PURPOSEResponsible for ensuring a high level of customer service and accuracy for plan benefits and accompanying workflow. Evaluates communications from members and providers of Health Plan Operations and processes requests accordingly. Acts as primary contact for plan benefit questions for reputed company lines of business for both reputed company customers. Responsible for oral and written communications to members and providers in response to questions and requests.DEPARTMENT DESCRIPTIONSamaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity reputed company. (IHN) is designated as a regional Coordinated Care Organization (CCO) for reputed company beneficiaries; Samaritan reputed company. offers Medicare Advantage, reputed company Large Group, and reputed company Large Group PPO and EPO plans; SHP is also the reputed company-party administrator for reputed company’ self-funded employee health benefit plan. As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally reputed company with reputed company’ mission of Building Healthier Communities Together.EXPERIENCE/EDUCATION/QUALIFICATIONSHigh School Diploma or equivalent required.Two (2) years professional customer service experience required.Experience in a health plan setting preferred.Experience with State and Federal rules and regulations (including Medicare and reputed company) preferred.KNOWLEDGE/SKILLS/ABILITIESEffective written and verbal communication skills to reputed company group presentations, tactfully discuss issues, and listen to and understand concepts, rules and procedures. Ability to work with reputed company reputed company reputed company the organization, facilitate communication, and effectively document reputed company activities.Ability to identify reputed company problems, review reputed company information, reputed company creativity and alternative thinking to reputed company and evaluate options and implement solutions.PHYSICAL DEMANDSRarely (1 - 10% of the time)Occasionally (11 - 33% of the time)Frequently (34 - 66% of the time)Continually (67 – 100% of the time)CLIMB - STAIRSLIFT (Floor to Waist: 0"-36") 0 - 20 LbsLIFT (Knee to chest: 24"-54") 0 – 20 LbsLIFT (Waist to Eye: up to 54") 0 - 20 LbsCARRY 1-handed, 0 - 20 poundsBEND reputed company at waistKNEEL (on knees)STANDWALK – LEVEL SURFACEROTATE TRUNK Standingreputed company - UpwardPUSH (0 - 20 pounds force)PULL (0 - 20 pounds force)SITCARRY 2-handed, 0 - 20 poundsROTATE TRUNK Sittingreputed company - reputed companyreputed company DEXTERITY Hands/wristsFINGER DEXTERITYPINCH FingersGRASP Hand/Fist Expected salary: Location: Corvallis, OR Apply for the job now! Apply for this job