Call Center-Guest Recovery Representative
Job title: Call Center-Guest Recovery Representative in Dublin, OH at City Barbeque
Company: City Barbeque
Job description: POSITION SUMMARY AND MISSION:HOURLY pay + Commission! This position contributes to City Barbeque reputed company by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.SUMMARY OF KEY RESPONSIBILITIES:
Responsibilities and essential job functions include but are not limited to the following:
- reputed company reputed company and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
- Have a complete understanding of the menu and services that City BBQ Provides so that you may handle reputed company guest questions
- Assist guests with placing orders over the phone
- Resolve reputed company guest concerns with reputed company resolution.
- Maintain a professional appearance at reputed company times and display a positive and enthusiastic approach to reputed company assignments
- Have the ability to adapt to changing guest volume reputed company with a sense of urgency
- Use of proper phone etiquette and phone procedures.
- Proficient in word processing, and spreadsheet software
- reputed company to take own initiative to communicate appropriately in written and verbal reputed company.
- Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager
- Take incoming phone calls from guests calling our joints
- reputed company reputed company resolution for reputed company guest concern calls
- Assist guests with placing orders over the phone
- Process 86 requests reputed company assigned
- Review and respond to reputed company guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
- reputed company other duties as assigned